Ashley Hyland
Access Healthcare
ROCKHILL,SC
1
Certification
23
years of professional experience
Detail-oriented healthcare professional with experience in patient access, medical assisting, and front-office coordination. Known for strong organization, appointment scheduling, and accurate insurance verification. Proven ability to manage confidential records, support patient flow, and maintain efficient service.
Work History
Patient Access Coordinator
9 Months- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Supported pre-registration by collecting required documentation and confirming coverage details.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Verified insurance eligibility and updated demographic information in electronic health record system
Patient Access Coordinator
3 Years 2 Months- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Supported pre-registration by collecting required documentation and confirming coverage details.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Verified patient insurance eligibility and entered patient information into electronic health record system.
- Envera Health was acquired by Access Healthcare in January 2026.
Cosmetologist
18 Years 7 Months- Consulted clients on haircut, color, and styling options based on hair type and service goals.
- Scheduled appointments and managed client records to ensure smooth daily workflow.
- Adapted services to diverse hair textures, preferences, and corrective styling needs.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Medical Assistant
1 Year 6 Months- Assisted providers during examinations, procedures, and in-office treatments with efficient clinical support.
- Assisted providers during examinations, procedures, CT sinus scans, surgical procedures, and other in-office treatments with efficient clinical support.
- Managed scheduling, referrals, and follow-up communication to support smooth patient flow.
- Coordinated patient intake, verified histories, and prepared charts for sinus and ENT appointments.
- Performed audiology testing and hearing aid cleaning, repair, and fittings.
- Trained new staff on clinical workflows, documentation standards, and front-office coordination.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Bachelor of Science - Social Work
- Dean's List Fall 2024, Winter 2024, Spring 2025, Summer 2025, Fall 2025, Winter 2025
Associate of Applied Science - Medical Assisting
- Awarded Magna Cum Laude
- 3.91 GPA
- Extracurricular Activities: President of Medical Professional's Club
Cosmetology License - Cosmetology
Skills
Patient intake and care management
Insurance verification
Electronic health records
HIPAA regulation adherence
Appointment scheduling
Patient communication
Prioritization and task handling
Team collaboration
Effective troubleshooting
Flexible schedule
Certification
- Registered Medical Assistant Training - 2018
- EKG Technician Training - 2018
- Certified Billing and Coding Specialist Training - 2018
- Certified Phlebotomy Technician Training - 2018
- Epic Training - 2026
Timeline
Patient Access Coordinator
Access Healthcare
01.2026 - CurrentRead More
Patient Access Coordinator
Envera Health
10.2022 - 12.2025Read More
Medical Assistant
Carolina Sinus Center
01.2020 - 07.2021Read More
Cosmetologist
Self-employeed
01.2004 - 08.2022Read More
Walden University
Bachelor of Science from Social Work
Read More
ECPI University
Associate of Applied Science from Medical Assisting
Read More
Plaza School of Beauty
Cosmetology License from Cosmetology
Read More