Ashley Inselmann
San Antonio,TX
Summary
Hardworking Restaurant Manager with exceptional work ethic, and 10 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Not afraid of hard work, and will jump in where ever help is needed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Babes Old Fashioned Food
Live Oak, TX
01.2024 - 04.2024
- Established policies for cash handling procedures to maximize security measures.
- Managed day-to-day operations of restaurant, including scheduling, cash handling, and inventory control.
- Trained staff on restaurant, food safety and sanitation processes, customer service, menu education and up-selling techniques.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted in all front and back of house areas with orders and preparation as needed.
Restaurant Manager
Papa John's Pizza
Live Oak, TX
03.2019 - 03.2022
- Completed thorough opening, closing, and shift change operations, scheduling, cash handling, inventory and supply ordering.
- Assisted in all areas front and back of house, and office management.
- Oversaw food preparation and presentation to ensure quality.
- Resolved customer complaints professionally, ensuring satisfaction.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Server
Hard Rock Cafe
San Antonio, TX
01.2019 - 01.2019
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained enthusiasm and knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Effectively managed multiple tables simultaneously, and utilized upselling techniques to maximize sales opportunities.
- Operated efficiently under high pressure situations while maintaining composure.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
Bowie High School
Bowie, MD06-2014
Radiologic Technology
Holy Cross Hospital
Silver Spring, MDSkills
- Customer Engagement
- Restaurant operations management
- Supervisory skills
- Food Service Background
- Adaptable
- Full service restaurant background
- Organization and prioritization
- Customer-Oriented
- Schedule Coordination
Certification
TABC and Food Handlers
Timeline
Restaurant Manager
Babes Old Fashioned Food
01.2024 - 04.2024
Restaurant Manager
Papa John's Pizza
03.2019 - 03.2022
Server
Hard Rock Cafe
01.2019 - 01.2019
High School Diploma -
Bowie High School
Radiologic Technology
Holy Cross Hospital
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