Ashley Jadotte
Smyrna,GA
Summary
Dynamic professional with extensive experience in customer service and logistics, notably as a Mail Carrier at USPS. Proven ability to enhance delivery efficiency and foster customer relationships. Skilled in safety awareness and problem-solving, consistently achieving high satisfaction rates while managing diverse tasks in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Mail Carrier
USPS
2016.11 - Current
- Delivered mail efficiently across designated routes, ensuring timely service.
- Sorted and organized mail to optimize delivery processes.
- Operated postal vehicles safely while adhering to traffic regulations.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Call Center Representative
Answer M.T.I
2015.08 - 2016.11
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to document interactions and track customer service metrics effectively.
- Adapted to changing call volumes while maintaining high-quality service standards.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed scripts and FAQs to streamline responses for common customer inquiries, improving efficiency.
Call Center Representative
TurboTax
2014.11 - 2015.08
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Trained new representatives on call handling procedures and best practices for effective communication.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Bartender
Elegant Staffing
2012.08 - 2015.01
- Mixed and served beverages in high-volume environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Developed cocktail recipes, enhancing drink menu appeal and customer satisfaction.
- Trained junior staff on bartending techniques and customer service best practices.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Server
Chicago Pizza & Sports Grille Smyrna
2013.08 - 2014.11
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted in menu knowledge, effectively communicating daily specials to enhance dining experience.
- Collaborated with kitchen staff to deliver timely food orders and maintain quality standards.
- Managed cash register operations, accurately processing payments and handling transactions efficiently.
- Resolved customer complaints promptly, enhancing overall guest experience and retention rates.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Manager
Burger King
2011.08 - 2014.11
- Supervised team members to ensure compliance with food safety standards and operational procedures.
- Streamlined shift operations by optimizing staff assignments based on peak service demands.
- Trained new employees on customer service protocols and operational best practices.
- Coordinated inventory management to minimize waste and maintain stock levels for menu items.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Barber License -
71 Barber’s Institute
Atlanta, GABartending License -
Bartending School of Atlanta
Smyrna, GAHigh School Diploma -
Campbell High School
Smyrna, GACosmetology License - Cosmetology
Chattahoochee Technical College
Marietta, GASkills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Hand-eye coordination
- Problem-solving skills
- Communicating with clients
- Calm and professional under pressure
- Strong work ethic
- Exceptional customer service
- Cash handling
- Service prioritization
- High energy and stamina
- Strong multitasking
- Highly reliable
- Outgoing personality
- Complex Problem-solving
- Handling difficult customers
Timeline
Mail Carrier
USPS
2016.11 - Current
Call Center Representative
Answer M.T.I
2015.08 - 2016.11
Call Center Representative
TurboTax
2014.11 - 2015.08
Server
Chicago Pizza & Sports Grille Smyrna
2013.08 - 2014.11
Bartender
Elegant Staffing
2012.08 - 2015.01
Shift Manager
Burger King
2011.08 - 2014.11
Barber License -
71 Barber’s Institute
Bartending License -
Bartending School of Atlanta
High School Diploma -
Campbell High School
Cosmetology License - Cosmetology
Chattahoochee Technical College