Hi, I’m
Ashley James
Property Management
Nashville,TN
Summary
Experienced Customer Service Representative and Property Management Professional with 10 years of sales expertise, conflict resolution abilities, and a focus on customer retention. Demonstrates strong leadership and project management skills, driving operational efficiency and financial performance. Implements innovative strategies to enhance customer satisfaction and loyalty, delivering exceptional service.
Overview
11
years of professional experience
Work History
Essential Staffing Solutions
Assistant Property Manager
11.2024 - Current
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Willow Bridge Property Company
Leasing and Marketing Specialist
01.2024 - 11.2024
Job overview
- Enhance tenant satisfaction and lease renewals through effective resident retention programs
- Attract potential renters and boost occupancy rates with targeted property marketing strategies
- Identify multifamily housing market trends and opportunities through comprehensive market research
- Engage tenants and promote community events via strategic social media management
- Address tenant inquiries promptly with exceptional customer service skills
- Assist future tenants with signing of lease and all move in activities
Manhattan Capital, LLC
Starbucks Store Manager
01.2020 - 11.2023
Job overview
- Spearheaded cross-functional projects, fostering collaboration and driving innovation
- Consistently met deadlines and exceeded quality benchmarks
- Led a team to meet sales targets and deliver exceptional customer service, boosting store revenue
- Optimized staff schedules for efficient operations, ensuring peak hours were well-covered
- Resolved customer issues promptly, enhancing satisfaction and loyalty
- Managed inventory to prevent stockouts and reduce waste, maintaining optimal stock levels
- Compiled financial reports to track performance and guide strategic decisions
- Implemented strategic initiatives driving significant revenue growth and enhancing customer satisfaction metrics for high-volume Starbucks location
- Implemented new staff training protocols, resulting in improved operational efficiency and consistently positive customer feedback scores
Macy's
Clinique Counter Manager
08.2018 - 01.2020
Job overview
- Built client relationships and maintained communication, boosting repeat business and customer loyalty
- Coached team on daily goals and product knowledge, improving sales performance and team efficiency
- Stayed updated on product knowledge and coordinated with field executives, ensuring optimal stock levels
- Implemented targeted sales strategies, enhancing customer retention and driving measurable growth in repeat business for the Clinique counter
- Fostered a cohesive team environment, mentoring staff on product knowledge and sales techniques, resulting in improved overall counter performance
Brookside Properties
Leasing Manager/Assistant Property Manager
02.2014 - 08.2018
Job overview
- Managed property availability and exceeded occupancy goals, enhancing tenant satisfaction
- Prepared and managed lease agreements, ensuring compliance and timely responses to leads
- Conducted daily walk-throughs, collected necessary documents, and implemented new sales techniques
- Maintained clubhouse facilities, fostering a welcoming environment for residents and prospects
- Streamlined lease agreement processes, ensuring compliance and swift response to inquiries, resulting in improved operational efficiency and client relations
Education
The University of TennesseeKnoxville
B.A. from Psychology
05.2010
Skills
- Sales Techniques
- Conflict Resolution
- Market Research
- Project Management
- Team Leadership
- Customer Retention
- Financial Reporting
- Operational Efficiency
- Inventory Management
- Negotiation
- Effective Communication
- Problem Solving
- Training Development
- Time Management
- Yardi
- Onesite
- Knock CRM
- Variance Reports
- Month End Reports
- Entrata
- Microsoft Word
- Excel
Timeline
Assistant Property Manager
Essential Staffing Solutions
11.2024 - Current
Leasing and Marketing Specialist
Willow Bridge Property Company
01.2024 - 11.2024
Starbucks Store Manager
Manhattan Capital, LLC
01.2020 - 11.2023
Clinique Counter Manager
Macy's
08.2018 - 01.2020
Leasing Manager/Assistant Property Manager
Brookside Properties
02.2014 - 08.2018
The University of Tennessee
B.A. from Psychology
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