Ashley James

•Worked closely with the team to achieve Yelp's number one restaurant to deliver remarkable and seamless service.

•Adjust to a new environment and adhere to standards, policies, and procedures.

•Making sure every guest receives the same service and all steps of service actions are done, as there are frequent secret shoppers.

•Extensive menu knowledge of the food, cocktail, wine, and members-only menu. Being able to upsell with both food and beverages.

•Help with the opening of a highly anticipated NYC venue which includes 4 bars, 2 stories, and a capacity of 1k people.

•Ability to craft a variety of beverages, including specialty cocktails, beer, wine, NA drinks, and follow customers' preferences and needs.

•Manage drink orders from guests and service tickets during peak hours. Along with other tasks, and staying compliant with DOH policies.

•Maintaining good and vibrant energy throughout times of stress and upkeep of Gitano's brand and mission statement.

•Adapting to the scene and anticipating customer needs. As the venue is a blend of a restaurant and a high-volume nightclub.

• Help A-list clients, hotel guests, and all TAO clients.

• High volume and extensive cocktail knowledge, doing about 10K in sales a night working point well.

• Making all drinks at accurate pour levels to ensure consistency and minimize costs.

• Helped open a brand new venue and used my product and

company knowledge to maintain company standards.

• Ensuring cabanas are set up before guest arrival.

• Coordinate seating arrangements and cabanas depending on

group/spending minimums.

• Maintaining cocktail/product consistency throughout all venues.

• Upselling and exceeding minimums, along with making sure they valued their experience.