ASHLEY JENSEN
Princeton
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Collections Account Manager
Prestige Financial Services
07.2020 - 01.2025
- Collections on Car Loans/ Past due payments
- Convey information clearly, creatively and effectively.
- Support with assessment, organization, decision making and implementing effective solutions.
EDI ANALYST
PlanSource
03.2015 - 02.2019
- Worked with the team to achieve timely resolution of files that were being built.
- Managed project timelines, produced progress reports, researched and gathered info to document EDI
- Tested, maintained, monitored, computer systems and programs, troubleshooting and resolving issues.
- Consistently improved and optimized, organizational computer systems, to meet future demands.
AREA MANAGER
Money 4 You
09.2007 - 12.2018
- Managed 9 store locations, overseeing day to day operations for a team of 30 employees.
- Implemented Incentive programs, contests, bonuses and fostered inclusive and progressive work culture.
- Maintained staffing/ hiring, scheduling, time cards, performance evaluations, pay Increases and promotions.
- Updated and communicated operation policies to stay in compliance with government regulations.
- Store audits, bank deposits, collections, Inventory, ordered supplies, represented company in small claims court for defaulted accounts. handled customer complaints, special approvals, monthly team meetings and marketing.
Education
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL
SALT LAKE CITY, UTSkills
- Analysis
- Intuitive
- Creative
- Influence
- Multitasking
- Self Aware
- Strategic
- Organization
- Observation
- Unique Perspective
- Intentional
- Communication
- Attention to Detail
- Emotional Intelligence
- Resourceful
- Client Engagement
- Working Knowledge of Microsoft Office, Word, Excel and Salesforce
Timeline
Collections Account Manager
Prestige Financial Services
07.2020 - 01.2025
EDI ANALYST
PlanSource
03.2015 - 02.2019
AREA MANAGER
Money 4 You
09.2007 - 12.2018
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL
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