Ashley Jensen
Williamsburg,KY
Summary
Dynamic Pharmacy Customer Service Representative with proven expertise at Abarca Health, excelling in confidentiality compliance and problem-solving. Recognized for enhancing patient outcomes through effective collaboration and training. Adept at managing high-pressure situations while maintaining exceptional service standards, ensuring regulatory adherence and optimizing pharmacy operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Abarca Health
2024.10 - Current
- Collaborated with pharmacists to ensure accurate medication dispensing.
- Trained new staff on customer service protocols and pharmacy systems.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
Lead Pharmacy Technician
Walgreens
2022.02 - 2024.09
- Supervised daily pharmacy operations ensuring compliance with regulations and safety standards.
- Trained and mentored junior technicians on medication dispensing procedures and inventory management.
- Implemented workflow improvements to enhance efficiency in prescription processing and customer service.
- Coordinated medication therapy management initiatives, improving patient outcomes through effective consultations.
- Managed inventory control, reducing waste through accurate stock assessments and timely ordering processes.
- Collaborated with healthcare professionals to optimize patient care plans and medication therapies.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
Server
Crane Garden
2023.03 - 2023.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sales Associate Supervisor
Walmart
2019.08 - 2022.01
- Trained and mentored new sales associates, enhancing team performance and knowledge retention.
- Implemented inventory management processes to improve stock accuracy and reduce shrinkage.
- Coordinated promotional displays and merchandising strategies to increase product visibility and sales.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
Server
Sizzler Steak House
2017.03 - 2019.03
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Assisted in menu knowledge, effectively answering questions and making recommendations to enhance dining experience.
- Managed multiple tables simultaneously, maintaining efficiency during peak hours to optimize service flow.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to special requests or dietary needs.
- Processed transactions accurately using point-of-sale systems, minimizing errors and improving payment processing speed.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Sociology
Utah Valley University
Orem, UTSkills
- Confidentiality compliance
- Insurance verification
- Pharmacy law
- Answering customer questions
- Data entry proficiency
- FDA and HIPAA compliance
- Supporting pharmacy operations
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Calm and professional under pressure
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Customer Service Representative
Abarca Health
2024.10 - Current
Server
Crane Garden
2023.03 - 2023.08
Lead Pharmacy Technician
Walgreens
2022.02 - 2024.09
Sales Associate Supervisor
Walmart
2019.08 - 2022.01
Server
Sizzler Steak House
2017.03 - 2019.03
Sociology
Utah Valley University