Ashley Jester
Texarkana
Summary
Administration support professional, experienced in working in a fast-paced environment and committed to superior customer service. An articulate enthusiastic, self-motivated and hardworking person. Able to work independently and on a team, excellent leadership, communication, organization, interpersonal and proven time management skills. A courteous manner, showing confidence and natural initiative, professional, well mannered, and a quick learner who is able to acquire new skills and ideas easily.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
Work History
LP Restitution Manager
E-Z Mart Store Support Center
08.2016 - 08.2025
- Credit card disputes and fraud investigator; work with customers and banks as well as LP investigators to research, investigate and identify any claims of credit card fraud and misuse.
- Analyze loss trends and make recommendations to prevent further loss.
- Investigate suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel.
- Analyze reports such as cash over/short, lottery variance, prepaid card variance and deposit variance.
- Schedule LP Investigators itineraries.
Sales Lead
Foot Action
12.2011 - 01.2019
- Merchandise clothing and shoes according to store requirements for daily customers and special holiday sales.
- Submit buying recommendations to management based on customer feedback and sales trends.
- Complete commission-based sales by working closely with customers to understand needs, assist with fittings, and finalize purchases.
- Open and close store.
Billing Specialist
LifeCare Medical Supply Inc.
04.2011 - 02.2016
- Insurance verification, posting insurance payments, researched and resubmitted all insurance denials and submits to Medicare audits.
- Maintain collections accounts.
- Ship all monthly reorders, billing all claims.
- Provide administration support to office, handle all incoming mail, and assist in meeting schedules and arrangements.
- Verify that information in the computer system was up-to-date and accurate. Created monthly reports for records, closed terminated records and completed chart audits. Developed and created a more effective filing system to accelerate paperwork processing.
Education
Diploma -
Arkansas High School
Skills
- Accounts payable/receivable
- Microsoft office
- QuickBooks
- Excel
- Data entry
- Computer Operations
- Office Equipment Operation
- 10-Key
References
- April Roberson, 903-691-7054
- Ruth Palmer, 870-571-5434
- Molly Mitchell, 903-280-4274
Timeline
LP Restitution Manager
E-Z Mart Store Support Center
08.2016 - 08.2025
Sales Lead
Foot Action
12.2011 - 01.2019
Billing Specialist
LifeCare Medical Supply Inc.
04.2011 - 02.2016
Diploma -
Arkansas High School