Ashley Johnson
Customer Service
Boise,Idaho
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Property Manager
Public Storage
Boise, ID
12.2022 - Current
- Moved clients in and out of rental units.
- Handled tenant complaints promptly and appropriately
- Followed up on delinquent tenants and coordinated collection procedures
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maintained sufficient number of units market-ready for lease.
Shipping and Receiving Clerk
Hayden Beverage
BOISE, ID
09.2021 - 09.2022
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Reviewed order data to verify transactions and shipping dates
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Debt Collector
Citibank
Meridian, ID
07.2019 - 08.2021
- Worked in call center environment handling manual and automatically dialed outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and
- Achieved performance goals on consistent basis.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Customer Service Representative
Uhaul Moving And Storage
Boise, ID
07.2013 - 11.2018
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor Of Business - New Media Marketing
Stevens-Henager
Skills
Self-Motivated
Conflict Resolution
Adaptable
Negotiation
Customer service-focused
Timeline
Property Manager
Public Storage
12.2022 - Current
Shipping and Receiving Clerk
Hayden Beverage
09.2021 - 09.2022
Debt Collector
Citibank
07.2019 - 08.2021
Customer Service Representative
Uhaul Moving And Storage
07.2013 - 11.2018
Bachelor Of Business - New Media Marketing
Stevens-Henager
Additional Information
- m LinkedIn https://www.linkedin.com /in/
- Bachelors: , Business W, New Media Marketing Independence University Boise State University