Ashley Johnson
Columbus,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Claims Representative
Allstate/National General Insurance
05.2022 - 05.2023
- Documented all findings in concise reports.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Educate customers about program benefits and changes.
- Meet productivity, schedule adherence, and quality standards.
IT Support Agent/Subject Matter Expert
ATT Wireless/Asurion
01.2018 - 07.2022
- Navigated a computerized system and responded and/or troubleshooting to customer questions.
- Leveraged 2 standard screens, verbatim scripts and procedures
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Senior Agent/Subject Matter Expert
Best Buy/Wipro
02.2016 - 01.2018
- Train new recruits to do the following: Search, obtain, verify, process and obtain required data to acquire the correct solutions for any client that calls in.
- Followed departmental guidelines to manage and prioritize own workload on a daily basis for assigned group customers in order to meet customer demands;
- Reviewed complex error reports, analyzed member enrollment data, and corrected enrollment system(s) based on findings.
Leasing Assistant
Sharp Investments
01.2014 - 01.2016
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2006
Skills
- Product Knowledge
- Consultative Sales Techniques
- Sales Quota Achievement
- Customer Needs Assessment
- Policy Adjustment Knowledge
- Insurance Sales Strategy
- Technical Support
- Problem Resolution
Timeline
Claims Representative
Allstate/National General Insurance
05.2022 - 05.2023
IT Support Agent/Subject Matter Expert
ATT Wireless/Asurion
01.2018 - 07.2022
Senior Agent/Subject Matter Expert
Best Buy/Wipro
02.2016 - 01.2018
Leasing Assistant
Sharp Investments
01.2014 - 01.2016
High School Diploma -
Cedar Grove High School
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