Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Claims Representative
Allstate/National General Insurance
05.2022 - 05.2023
Documented all findings in concise reports.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Educate customers about program benefits and changes.
Meet productivity, schedule adherence, and quality standards.
IT Support Agent/Subject Matter Expert
ATT Wireless/Asurion
01.2018 - 07.2022
Navigated a computerized system and responded and/or troubleshooting to customer questions.
Leveraged 2 standard screens, verbatim scripts and procedures
Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Senior Agent/Subject Matter Expert
Best Buy/Wipro
02.2016 - 01.2018
Train new recruits to do the following: Search, obtain, verify, process and obtain required data to acquire the correct solutions for any client that calls in.
Followed departmental guidelines to manage and prioritize own workload on a daily basis for assigned group customers in order to meet customer demands;
Reviewed complex error reports, analyzed member enrollment data, and corrected enrollment system(s) based on findings.
Leasing Assistant
Sharp Investments
01.2014 - 01.2016
Responded to requests and scheduled appointments for property showings.
Verified tenant incomes and other information before accepting lease applications.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.