Ashley Johnson
Atlanta,GA
Summary
Driven and ready to bring in a 10 year customer service and health insurance background securing client satisfaction. Always focused on the customer while servicing their needs in a timely and professional manner. Adept at building relationships with clients, agents, vendors, brokers and others while delivering outstanding service. Excellent communicator and dependable team player with a strong understanding of assisting others.
Overview
12
12
years of professional experience
Work History
Insurance Agent (Gold Services Ops)
Safeco Insurance Company
02.2022 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Conducted policy changes on behalf of clients needs.
- Provided primary customer support to internal and external customers.
- Level-One U/W and Claims Support
- Communicate with vendors regarding possible client needs
- Responded to customer calls swiftly to resolve issues and answer questions.
- Upsold additional products and services after identifying customer needs and requirements.
United Healthcare Benefits Advisor
Selectquote Insurance
03.2021 - 02.2022
- Advised clients on United Healthcare products, plans, and options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Sold life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Conducted annual reviews of existing policies to update information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Health Insurance Sales Agent
EHealth
07.2020 - 01.2021
- Built relationships with clients through active listening and customer service talents to provide excellent service to seniors
- Able to educate and answer questions on Medicare products
- Licensed in over 20 states
- AHIPP and Carrier Certified
- Finished in top 10 percent in sales for AEP
- Responded to customer calls within 10 hours to swiftly resolve issues and answer questions
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high- stress situations
- Handling and closing inbound and outbound calls and positioning.
Marketing Manager
Self Employed Services
01.2014 - 08.2019
- Help business grow their client reach thru digital marketing
- Implement changes to the project scope and cost and implemented appropriate change management processes to keep the project on track
- Maintained project quality with a hands-on management style
- Directed planning, budgeting, vendor selection and quality assurance efforts
- Maintained project schedules by managing timelines and making proactive adjustments
- Oversaw up to several projects at a time without sacrificing standards for Platinum selling acts and marketing clients
- Developed partnerships with businesses and brands to secure third party promotions
Booking Manager
Self Employed
10.2011 - 08.2019
- Led production meetings and weekly production calls with clients and venues
- Created marketing and promotional material for each show secured on behalf of artist
- Communicated with hundreds of customers a year in reference to booking and aligning show engagements for clients
- Created sales contracts with new clients, investors, concert venues, and talent buyers
- Successfully lead a road crew on performances, appearances and label engagements for recording artist
- Worked as a liaison between artist management, talent promoters, and scheduled venues
- Communicated with newspapers, Radio, and other media for promoting clients' performances
- Politely assisted customers in person and via telephone
- Served as the main liaison between customers, management and sales team
- Increased customer satisfaction by efficiently managing and processing bookings for various events
- Represented clients in negotiations with networks and production companies
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations
- Confirmed smooth operations between clients and talent by acting as liaison
Patient Care Coordinator
/Insurance
05.2022 - 03.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Verified Insurance coverages and billing
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Certified Nursing Assistant - Patient Care
Southern Technical College
2009
High School Diploma - Marketing
Stockbridge High School
Stockbridge, GA06.2008
Skills
- Insurance Verification
- Medical Terminology
- CNA Graduate
- Types 65 WPM
- Microsoft Office suite professional
- Conflict resolution
- Data entry
- Contact Management
- Product Advisement/ Consulting
- Customer follow-up
- Lead Development
- Client Retention
- Health Insurance Coverages
- Reliability
- New Client Acquisition
- Policy Knowledge
- Email Marketing
- HIPAA Compliance
- Customer Billing
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Certifications and Licenses: P&C insurance License May 2019 to July 2023.
Timeline
Patient Care Coordinator
/Insurance
05.2022 - 03.2024
Insurance Agent (Gold Services Ops)
Safeco Insurance Company
02.2022 - 02.2023
United Healthcare Benefits Advisor
Selectquote Insurance
03.2021 - 02.2022
Health Insurance Sales Agent
EHealth
07.2020 - 01.2021
Marketing Manager
Self Employed Services
01.2014 - 08.2019
Booking Manager
Self Employed
10.2011 - 08.2019
Certified Nursing Assistant - Patient Care
Southern Technical College
High School Diploma - Marketing
Stockbridge High School
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