Ashley Johnson
Denham Springs,LA
Overview
4
4
years of professional experience
Work History
Receptionist
Antwine’s Law Firm
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Call Center Representative
Public Awareness
11.2021 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Data Entry Clerk
H2Bravo
02.2020 - 11.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Belaire High School
Baton Rouge, LA05.2008
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Mail handling
- Professional Demeanor
Timeline
Receptionist
Antwine’s Law Firm
12.2023 - Current
Call Center Representative
Public Awareness
11.2021 - 12.2023
Data Entry Clerk
H2Bravo
02.2020 - 11.2021
Belaire High School