Ashley Johnson
Kunkletown,PA
Summary
Dynamic professional with proven expertise in customer service and team leadership at Pilot. Successfully enhanced customer satisfaction through effective problem-solving and staff training. Skilled in money handling and maintaining compliance with safety regulations, fostering a positive work environment while achieving operational excellence. Recognized for building strong relationships and promoting employee retention.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Pilot
Cullman, AL
04.2023 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by maintaining a professional demeanor when addressing and resolving customer complaints in a timely manner
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Bank Teller
PNC Bank
Cullman, AL
09.2022 - 11.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
Education
Associate Degree - Business Management
Northampton Community College
Tannersville, PA04.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Staff management
- Recruiting and interviewing
- Workplace safety compliance
- Problem-solving
- Staff training and development
- Time management
- Customer relations
Timeline
Assistant Manager
Pilot
04.2023 - 02.2025
Bank Teller
PNC Bank
09.2022 - 11.2022
Associate Degree - Business Management
Northampton Community College