Ashley Johnson
Gilbert,AZ
Summary
Resourceful front office assistant offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
2026
2026
years of professional experience
Work History
Front Office Assistant
Gateway Dental Care
2022 - Current
- Built and presented treatment cases with high acceptance rate
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to verify patient coverages.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Cross-trained existing employees/interns to maximize team agility and performance.
- Maintained schedule for multi-doctor practice with 50+ daily appointments
Dental Assistant/Front Office Assistant
Contemporary Dentistry
2020 - 2022
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Diploma - Dental Assisting
American Institute of Dental Assisting
Gilbert, AZ01-2019
Diploma - Medical Transcription
Penn Foster Career School
Scranton, PA01-2009
General Studies
Western Nebraska Community College
Scottsbluff, NESkills
- Business administration
- Staff development
- Treatment planning
- Insurance verification
- Project management
- Documentation and reporting
- Policy implementation
- Staff training and development
- Verbal and written communication
- Dentrix
- Dental Intelligence
- Google Office Suite
Timeline
Front Office Assistant
Gateway Dental Care
2022 - Current
Dental Assistant/Front Office Assistant
Contemporary Dentistry
2020 - 2022
Diploma - Dental Assisting
American Institute of Dental Assisting
Diploma - Medical Transcription
Penn Foster Career School
General Studies
Western Nebraska Community College