Ashley Johnson
Trump National Golf Club Jupiter
Jupiter,FL
8
years of professional experience
Dedicated with a strong background in customer service and retail experience. Known for exceptional problem-solving skills and a commitment to customer satisfaction. Great at working in teams and providing exceptional service for everyone.
Work History
Food and Beverage
1 Year 2 Months- Served drinks and snacks to golfers on the course, ensuring timely service.
- Fine dining experience in the Members Lounge/Main Dining Room.
- Poolside restaurant, bar, and cabana experience.
- Cultivated a positive clubhouse atmosphere through collaboration with diverse coworkers.
- Fostered strong relationships with staff and members, ensuring high member satisfaction and loyalty.
- Executed high-volume fundraisers, enhancing community engagement and generating significant revenue.
- Gained hands-on experience at 19 Turnhouse, contributing to daily operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer issues with knowledgeable and friendly service, consistently achieving high levels of satisfaction.
Guest Service Assistant Manager
4 Years 2 Months- Managed guest service operations, resolving issues to enhance guest satisfaction.
- Consistently exceeded guest expectations to improve overall shopping experience.
- Led a team of employees to streamline operations and improve service delivery.
- Managed office operations such as sales reports, guest satisfaction surveys, corporate emails, and employee training services across all departments.
- Assisted team members by stepping in to complete various tasks.
- Handled large sums of money from cash register tills and operated Guarda/Brinks money machines and electronic safes for the store manager.
- Experience in counting inventory for the store as well as working in bakery, deli/CMS, meat/seafood, produce, floral, and grocery.
Cashier/Front End Bagger
2 Years 10 Months- Operated cash registers and processed cash, credit/debit, and other forms of payment.
- Scanned and entered merchandise correctly into the register.
- Bagged methodically, ensuring proper grocery items always remained together.
- Assisted customers in locating items, enhancing their shopping experience.
- Delivered carry-out service for customers, ensuring timely and accurate order fulfillment.
- Worked with coworkers to resolve customer inquiries, contributing to high satisfaction levels.
- Maintained cleanliness of store entrances, creating a welcoming environment for customers.
- Restocked bags, receipt paper, and other supplies for the front end.
- Worked efficiently during busy periods such as holidays.
- Followed food safety and cleanliness procedures.
Education
High School Diploma
Skills
Food and beverage experience
Beverage cart experience
Event coordination
Inventory management
Cash handling
Computer/POS skills
Management experience
Team collaboration
Customer service
Customer relations
Effective communication
Problem-solving
Calm under pressure
Organization
Critical thinking
Quick learner
Staff training
Education and Training
true,other
Timeline
Food and Beverage
Trump National Golf Club Jupiter
04.2025 - 06.2026Read More
Guest Service Assistant Manager
The Fresh Market
02.2021 - 04.2025Read More
Cashier/Front End Bagger
Publix
04.2018 - 02.2021Read More
Palm Beach State College
High School Diploma
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