Ashley Jones
West Palm Beach,FL
Summary
Dynamic case manager with proven expertise in client advocacy and case assessment, honed at The Lord's Place and Gulfstream Goodwill. Excelled in creating individualized service plans and fostering community outreach, significantly improving participants' quality of life. Skilled in relationship building and proficient in documentation, consistently achieving program goals through innovative problem-solving and effective resource referral.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
The Lord's Place
12.2022 - Current
- Provide comprehensive case management services for men and women exiting the prison system with severe and persistent mental health needs living in a residential housing program.
- Assist participants in gaining access to resources to improve quality of life.
- Complete assessments to inform linkages and connections to housing, benefits and other sources.
- Maintain timely documentation and case notes in participant files.
- Managed and maintained a caseload of 12-18 participants.
Client Advocate
The Lord's Place
04.2022 - 12.2022
- Oversee the housing program at the Men's Campus Recovery Center to ensure participants are receiving appropriate services.
- Complete intake with all residents including: developing detailed service plans and budgets.
- Coordinate ancillary services as required including: Substance abuse providers, job skill assessments, counseling services and developing exit plans to resolve participants homelessness.
- Track all participants services for the purpose of measuring success of the program in accordance with program goals and objectives, grant compliance and government regulations.
- Serve as liaison with other programs within the agency and community.
- Managed a caseload of 15 participants
Housing Advocate-Case Manager
Gulfstream Goodwill
09.2020 - 04.2022
- Provide housing focused and person-centered case management for individuals experiencing homelessness at The Lewis Center Annex
- Create Individualized Housing Plans, SPDAT assessments, budgets.
- Assess barriers to housing and identifying strategies to overcome barriers.
- Provide resources and referrals to assist participant as needed to support housing plans.
- Enter data gathered into appropriate database system for case follow-up and review
- Managed a case load of 12 participants.
Education
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05-2020
Skills
- Case assessment
- Client advocacy
- Referrals
- Service planning
- Relationship building
- Documentation proficiency
- Case documentation
- Annual case reviews
- Problem-solving
- Community outreach
Accomplishments
- Supervised 50 men in my role as Client advocate at The Lord's Place.
- Supervised 20 + men and women in my role as Targeted Case manager at The Lord's Place.
- Successfully housed 20+ men and women to secure independent living or family reunification as a Targeted Case manager.
- Successfully aided 3 individuals to complete Court ordered Conditional Release.
Certification
- DCF HIPAA Basics
- Functional Assessment Rating Scale
- De-Escalation
- CPR
- Motivational Interviewing
- Suicide Prevention
Timeline
Targeted Case Manager
The Lord's Place
12.2022 - Current
Client Advocate
The Lord's Place
04.2022 - 12.2022
Housing Advocate-Case Manager
Gulfstream Goodwill
09.2020 - 04.2022
- DCF HIPAA Basics
- Functional Assessment Rating Scale
- De-Escalation
- CPR
- Motivational Interviewing
- Suicide Prevention
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University
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