Ashley Jones
Kennesaw,GA
Summary
Proven to excel in high-stress environments, I significantly enhanced customer loyalty and repeat business at Freedom Electronics through empathetic conflict resolution and efficient problem-solving. My expertise in customer service and data entry, coupled with active listening and critical thinking skills, consistently led to satisfactory outcomes, boosting company reputation.
Overview
14
14
years of professional experience
Work History
Customer Service Representative/Receptionist
Freedom Electronics
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server/Host/Cashier
Cracker Barrel
01.2011 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Visual Communications - Graphic And Digital Design
Chattahoochee Technical College
Marietta, GA08.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative/Receptionist
Freedom Electronics
12.2023 - Current
Server/Host/Cashier
Cracker Barrel
01.2011 - 08.2023
Visual Communications - Graphic And Digital Design
Chattahoochee Technical College
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