Ashley Jones
Kennesaw,GA
Summary
Proven to excel in high-stress environments, I significantly enhanced customer loyalty and repeat business at Freedom Electronics through empathetic conflict resolution and efficient problem-solving. My expertise in customer service and data entry, coupled with active listening and critical thinking skills, consistently led to satisfactory outcomes, boosting company reputation.
Overview
14
14
years of professional experience
Work History
Customer Service Representative/Receptionist
Freedom Electronics
Kennesaw, GA
12.2023 - 05.2025
- Welcomed customers warmly, fostering a friendly environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained financial records using QuickBooks and Excel for efficient data management.
- Handled financial transactions and maintained records for invoices and reimbursements.
- Used CRM software to maintain detailed records of customer correspondence for future use.
- Organized and maintained incoming and outgoing mail distribution processes for efficiency.
Customer Service Representative/Dispatcher
Bug Busters
Woodstock, GA
05.2021 - 09.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and updates for seamless service delivery.
- Handled high-pressure scenarios with professionalism, ensuring effective conflict resolution.
- Coordinated interactions between drivers and clients to guarantee punctual appointments.
Server/Host/Cashier
Cracker Barrel
Kennesaw, GA
01.2011 - 08.2023
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained and mentored new servers on menu items and service protocols.
- Managed cash handling and processed transactions efficiently at point of sale.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
Education
Visual Communications - Graphic And Digital Design
Chattahoochee Technical College
Marietta, GA08.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Salesforce
- Service Titan
- CRM
- Talk desk
- Sales ask
Personal Information
Timeline
Customer Service Representative/Receptionist
Freedom Electronics
12.2023 - 05.2025
Customer Service Representative/Dispatcher
Bug Busters
05.2021 - 09.2023
Server/Host/Cashier
Cracker Barrel
01.2011 - 08.2023
Visual Communications - Graphic And Digital Design
Chattahoochee Technical College