Jessica Osbon
Smiths Station,USA
Summary
Dedicated and loyal employee with a strong work ethic and commitment to excellence. Demonstrates excellent phone etiquette, scheduling abilities, and proficient computer skills for efficient handling of administrative tasks. Known for organizational skills, ensuring accurate and timely completion of projects. Thrives in collaborative environments, excelling at building positive relationships with colleagues and clients. Willing to provide a reference letter to attest to qualifications and work ethic if required.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Receptionist
Midas
Columbus, GA
06.2021 - 01.2025
- Assisted clients upon arrival.
- Generated accurate repair estimates through computerized calculations.
- Processed financial transactions efficiently.
- Managed AR accounts.
- Directed financial aspects of accounts associated with fleet services.
- Managed booking schedules.
- Maintenance of an orderly filing system.
- Performed routine light cleaning duties to ensure a tidy environment.
Server
Another Broken Egg Cafe
Auburn, AL
12.2019 - 06.2021
- Provided excellent customer service.
- Provided courteous greetings to guests entering premises.
- Managed order intake efficiently.
- Processed transactions.
Server
Cheddar's Scratch Kitchen
Columbus, GA
01.2018 - 03.2019
- Maintained a welcoming atmosphere for visitors.
- Handled incoming orders maintaining high service standards.
- Consistently applied cleaning techniques to keep areas tidy and orderly.
- Handled customer payments efficiently.
Server
Cracker Barrel
Opelika, AL
10.2013 - 05.2017
- Executed strategies to enhance the customer experience and retain loyalty.
- Enhanced customer experience by providing warm greetings.
- Processed customer orders accurately.
- Processed transactions efficiently.
Education
11th -
Skills
- Computer Operation
- Upselling
- Microsoft Word
- Phone etiquette
- Computer Skills
- Customer Service
Timeline
Customer Service Representative/Receptionist
Midas
06.2021 - 01.2025
Server
Another Broken Egg Cafe
12.2019 - 06.2021
Server
Cheddar's Scratch Kitchen
01.2018 - 03.2019
Server
Cracker Barrel
10.2013 - 05.2017