Ashley Jones
Lindenwold
Summary
Dynamic professional with a proven track record at Amazon, achieving a 20% improvement in performance metrics through effective operations oversight and staff training. Expertise in relationship management and process optimization, fostering team development and driving efficiency. Strong focus on enhancing customer service with meticulous attention to detail and strategic process assessments. Exceptional organizational skills and customer service abilities dedicated to team growth and business profitability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa
01.2021 - Current
- Achieved 7% efficiency increase within six weeks through process enhancements and associate coaching.
- Maintained cleanliness and organization throughout all store areas consistently.
- Resolved customer concerns promptly while upholding professionalism.
- Supervised staff activities to ensure adherence to policies and procedures.
- Utilized problem-solving skills to address complex situations effectively.
- Delivered leadership through mentoring, enhancing team performance.
- Established a positive work environment by addressing conflicts swiftly and professionally.
Area Manager II
Amazon
01.2023 - 01.2024
- Elevated performance metrics by 20% in three months, achieving site record for pack rate.
- Managed workflow and team productivity to consistently meet quality service goals.
- Conducted training for new staff on product knowledge, customer service, and operational protocols.
- Oversaw a team of up to 80 employees, fostering mentorship and job satisfaction.
- Administered disciplinary actions and terminations per company policy.
- Shared best practices across teams to enhance overall performance.
- Executed performance management processes to support employee success.
Certified Medical Assistant/Front Desk Receptionist
Heart House, Urology for Children, Atlanticare
01.2016 - 01.2021
- Assisted physicians with patient examinations and documented medical histories accurately.
- Scheduled appointments and coordinated follow-up visits efficiently.
- Prepared examination rooms, ensuring all medical supplies were stocked.
- Educated patients on medication usage and health maintenance strategies.
- Managed electronic health records, maintaining confidentiality standards.
- Trained new staff on office procedures and best practices in patient interaction.
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests.
Retail/Customer Service Leadership
Sam’s Club
01.2006 - 01.2016
- Assisted customers with product selection and inquiries daily.
- Processed transactions accurately using point-of-sale systems.
- Restocked shelves efficiently to ensure product availability.
- Collaborated with team members to manage inventory levels effectively.
- Provided exceptional customer service, resolving issues promptly.
- Trained new associates on store policies and procedures regularly.
- Participated in promotional events to boost customer engagement effectively.
Education
Bachelors of Science - Business Management
University of Phoenix
Phoenix, AZ08.2021
Skills
- Relationship management
- Cost control and lean fundamentals
- Operations oversight
- Staff training and development
- Analytical skills
- Process optimization
Websites
Certification
- First Aid/CPR/AED
- NCCT (MA and PT)
- Servsafe
Hobbies and Interests
- Reading
- Photography
- Writing
- Traveling
Timeline
Area Manager II
Amazon
01.2023 - 01.2024
Customer Service Supervisor
Wawa
01.2021 - Current
Certified Medical Assistant/Front Desk Receptionist
Heart House, Urology for Children, Atlanticare
01.2016 - 01.2021
Retail/Customer Service Leadership
Sam’s Club
01.2006 - 01.2016
Bachelors of Science - Business Management
University of Phoenix