Margaret S. Godfrey
2421 N 40th Ave Unit 108,FL
Summary
Results-oriented professional with over 8 years of experience in customer service and sales supervision. Skilled in conflict resolution and team development, with a commitment to improving service quality and customer engagement. Looking to further enhance organizational success through effective leadership and strategic problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
GSA Health
Deerfield Beach, Florida
10.2020 - 12.2025
- Supervised daily operations of customer service team, enhancing service delivery.
- Managed customer inquiries, resolving issues promptly to improve customer satisfaction.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls, addressing questions and concerns to support customer needs.
Bookkeeping Assistant
Total Tropic Landscaping
Cooper City, Florida
05.2017 - 11.2020
- Maintained accurate financial records using QuickBooks software, supporting compliance and reporting accuracy.
- Managed accounts payable and receivable for landscaping services, ensuring accurate cash flow management.
- Coordinated invoice generation and ensured timely client billing to enhance cash collection.
- Updated sales records daily to include payment details and invoices.
Sales Supervisor
Prime Health Services
Coral Springs, Florida
10.2014 - 03.2017
- Oversaw daily sales operations and enhanced team performance at Prime Health Services.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Strengthened customer relationships through consistent follow-up calls and emails.
- Trained staff on customer service techniques and product knowledge.
- Facilitated team meetings to align on goals and resolve challenges.
Education
High School Diploma -
Continental Academy
Miramar, FLSkills
- Team supervision
- Customer service
- Call center management
- Relationship management
- Conflict resolution
- Problem solving
- Sales reporting
- QuickBooks expertise
- Invoice processing
- Multitasking and organization
- Relationship building
Languages
English
Professional
Certification
CPR Certified
Timeline
Customer Service Supervisor
GSA Health
10.2020 - 12.2025
Bookkeeping Assistant
Total Tropic Landscaping
05.2017 - 11.2020
Sales Supervisor
Prime Health Services
10.2014 - 03.2017
High School Diploma -
Continental Academy