Ashley Jones
Katy,TX
Summary
Resourceful Teller Supervisor recognized for high productivity and efficient task completion. Skilled in cash management, conflict resolution, and regulatory compliance, ensuring smooth operation of daily transactions. Excel at communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Teller Supervisor
Prosperity Bank
Houston, Texas
07.2022 - 01.2026
- Supervised teller line and supported daily branch cash operations at Prosperity Bank.
- Monitored teller schedules and adjusted coverage to align with branch traffic patterns, optimizing service levels.
- Provided daily guidance to teller staff on bank policies and procedures, enhancing compliance and service consistency.
- Trained new tellers on transaction policies and service standards.
- Balanced teller drawers and checked cash variances for accuracy.
- Resolved customer concerns with clear, professional service.
- Reviewed negotiable instruments and branch deposits for compliance.
- Coordinated cash orders, vault activities, and armored deliveries to ensure branch liquidity and security.
Service Manager
Wells Fargo Bank, N.A.
Houston, Texas
02.2018 - 01.2021
- Coached tellers on Wells Fargo banking procedures and service standards.
- Resolved customer concerns and escalated issues using professional judgment.
- Enhanced customer satisfaction ratings by addressing complaints and implementing effective solutions.
- Addressed customer complaints in a timely manner.
- Monitored cash drawer balancing and branch vault controls.
- Applied Wells Fargo policies, regulations, and security procedures in daily work.
- Coordinated staffing schedules and ensured service coverage across branch teams.
- Reviewed transaction accuracy and corrected service desk errors.
- Supported sales referrals and cross-functional customer support efforts.
Personal Banker
Wells Fargo Bank, N.A.
Houston, Texas
05.2015 - 01.2018
- - Guided clients toward banking products aligned with financial goals.
- - Identified customer needs and recommended appropriate banking products and services.
- - Built strong customer relationships through personalized service, improving client satisfaction.
- - Resolved client inquiries and issues promptly, enhancing overall customer experience.
- - Opened checking and savings accounts for customers, adhering to Wells Fargo procedures.
- Opened checking and savings accounts for customers, adhering to Wells Fargo procedures.
- Identified customer needs and recommended appropriate banking products and services.
Education
High School Diploma -
Barbara Jordan High School For Careers
Houston, TX05-2012
Some College (No Degree) - Digital Media
University of Houston
Houston, TXSkills
- Teller operations
- Cash balancing
- Branch cash management
- Cash handling
- Cash security management
- Banking compliance
- Negotiable instruments
- Team supervision
- Attention to detail
- Customer service
Certification
- Medical Courier License
- HIPPA certified
Timeline
Teller Supervisor
Prosperity Bank
07.2022 - 01.2026
Service Manager
Wells Fargo Bank, N.A.
02.2018 - 01.2021
Personal Banker
Wells Fargo Bank, N.A.
05.2015 - 01.2018
High School Diploma -
Barbara Jordan High School For Careers
Some College (No Degree) - Digital Media
University of Houston