Kari Bartlett
Watertown
Summary
Reliable Teller Supervisor with experience in managing branch operations, training new employees, and resolving customer service issues. Known for strong leadership skills and ability to improve operational efficiency. Proven track record of enhancing customer satisfaction, reducing teller errors, and increasing sales through cross-selling banking products. Skilled in cash handling procedures, compliance regulations, and optimizing team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller Supervisor
AmeriCU Credit Union
Watertown
09.2021 - Current
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
Education
Music Education
Roberts Wesleyan College
Rochester, NYSUNY Oswego
Elementary EducationSkills
- Cash handling
- Complaint resolution
- Staff scheduling
- Banking operations
- Compliance, banking laws, and regulations
- Teller operations
- Currency and coin counter
- Interpersonal communication
- Relationship building and management
- Fraud detection
- Bank deposits
- Cash auditing
- Balance verification and reconciliation
- Professionalism
- Teamwork and collaboration
- Customer service excellence
Certification
- Notary Public
Affiliations
- Watertown Elks Lodge member for over 23 years. I am currently on the Volunteer Activities Comittee
- Auxiliary member of VFW Post 7227 for 32 years
- Watertown Sunrise Rotary Membership Committee Chairperson
- Watertown Eagles Club
- Jefferson County Relay For Life
- Riverfest Volunteer
- Mountainfest Volunteer
Accomplishments
- Watertown Sunrise Rotary Volunteer of the Year
Timeline
Teller Supervisor
AmeriCU Credit Union
09.2021 - Current
Music Education
Roberts Wesleyan College
SUNY Oswego
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