Ashley Jordan
Aurora,IL
Summary
Dynamic professional with a proven track record in customer support and a commitment to continuous personal and team development. Exceptional organizational skills and analytical abilities effectively leverage data to drive business objectives and enhance productivity. Recognized for adaptability in fast-paced environments, maintaining composure while fostering collaboration and achieving results. Strong communication, problem-solving, and client relations skills underpin a reputation for integrity and determination in delivering high-quality service.
Overview
12
12
years of professional experience
Work History
Payroll Specialist
Trucordia Insurance Services
Lindon, UT
05.2017 - Current
- Process payrolls through Dayforce using manual entry and import templates.
- Assist managers and employees with time-based updates, PTO submissions, and system trainings.
- Reconciled payroll discrepancies by collaborating with HR and finance departments to streamline processes.
- Conducted audits of payroll information to ensure compliance with company policies and federal regulations.
- Developed comprehensive reports for management analysis, providing insights on payroll expenditures and trends.
- Provide guidance on tax forms and Dayforce system navigation.
- Oversaw the W-9 form recertification process for our 1099 contractors.
- Manage my own client workload, consisting of 30+ offices & 400+ employees across the Midwest & Eastern territories
Follow Up Agent
JT Marketing & Consulting Services
Aurora, IL
02.2020 - Current
- Worked with doctor's offices and helped sell potential patients on promotional Red Light Therapy sessions (Laser Liposuction Treatments).
- Helped with booking patients and maintained the office's internal schedule.
- Answered questions related to treatment processes.
- Took payments over the phone and processed refund requests.
Payroll Specialist
Employer Solutions Group
Provo, UT
09.2017 - 11.2019
- Managed a client workload of 30–50 clients.
- Entered new hire packets sent by clients.
- Assisted employees with new hire tax forms.
- Set up PTO/sick plans.
- Ensured payroll was entered and processed on time.
- Processed payrolls through PrismHR via manual entry, client entry, and SwipeClock imports.
QuickBooks Payroll Support Specialist
Sykes Incorporated
Provo, UT
09.2016 - 10.2017
- Highly knowledgeable in QuickBooks Assisted and Full-Service Payroll.
- Guided new clients through payroll setup or processed payroll for them.
- Set up payroll items such as 401(k) and company contributions.
- Selected to support chat line clients.
Receptionist
Comfort Inn and Suites
Geneva, IL
11.2015 - 08.2016
- Checked guests in and out.
- Assisted housekeeping when needed.
- Filed guest information.
- Managed reservations and cancellations.
QuickBooks Specialist
Frontier Communications
Provo, UT
03.2015 - 11.2015
- Assisted customers with creating and running payroll.
- Helped set up new employees and state tax information.
- Performed amendments on tax forms.
Guest Service Representative
Comfort Inn and Suites
Geneva, IL
08.2014 - 02.2015
- Assisted breakfast staff during busy periods.
- Conducted hotel tours for potential wedding guests.
- Performed receptionist duties.
Education
High School -
Waubonsie Valley High School
Aurora, IL01-2007
Utah Valley University
Orem, UT01-2011
undefined
Brigham Young University
Rexburg, ID01-2009
Skills
- QuickBooks Payroll and Accounting Software
- Problem-solving skills
- Salesforce System
- Phone Etiquette
- Multi-State Taxation
- Excel
- GoHighLevel
- Microsoft Office
- PrismHR Payroll Software
- SwipeClock Timekeeping Software
- Dayforce Software & Timekeeping
- Customer service and care
Timeline
Follow Up Agent
JT Marketing & Consulting Services
02.2020 - Current
Payroll Specialist
Employer Solutions Group
09.2017 - 11.2019
Payroll Specialist
Trucordia Insurance Services
05.2017 - Current
QuickBooks Payroll Support Specialist
Sykes Incorporated
09.2016 - 10.2017
Receptionist
Comfort Inn and Suites
11.2015 - 08.2016
QuickBooks Specialist
Frontier Communications
03.2015 - 11.2015
Guest Service Representative
Comfort Inn and Suites
08.2014 - 02.2015
undefined
Brigham Young University
High School -
Waubonsie Valley High School
Utah Valley University