Ashley Joseph
Lauderdale Lakes,FL
Summary
5 years in total of customer service experience, Great Multitasking skills, quick to learn any new materials, and self motivated personality, Certified Nursing Assistant Eager to help patients with Daily activities.
Overview
5
5
years of professional experience
Work History
Apartment Leasing Consultant
Meadow Ridge Condo
Deerfield Beach ,Fl
01.2024 - 2025
- Meeting potential renters and guiding them on tours of available units
- Following up on leads for potential tenants
- Performing background checks, credit checks and other responsibilities to see if prospective tenants are qualified
- Preparing leasing documents for potential renters using property standards and regulations
- Handling the collection of rent payments, security deposits and application fees.
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Building a rapport with current tenants to give them personalized service
- Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms.
Toyota Sales Consultant
Al Hendrickson Toyota
Coconut Creek ,Fl
06.2022 - 01.2024
- Greeting customers :Welcoming clients in a friendly and professional manner
- Guide customers through the car buying process ,negotiating prices , and making final sale with customer.
- Answering phone calls: Answering and directing calls in a timely manner
- Handling payments: Processing payments and cash transactions.
- Providing information: Answering client questions about products and services.
- Collaborated with team members to enhance customer service and satisfaction levels.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
Inscurance Sales Agent
Nations Benefits
Plantation, FL
08.2020 - 03.2022
- Sales calls for Blue cross and blue sheild, introducing plan to customers, If they would love to get enrolled , give them detailed information of plan benefits and to get them interested in enrolling into plan .
Customer Service Representative
Iqor
Pompano Beach, FL
09.2019 - 07.2020
- Retention, taking calls for sprint, assisting customers with issues with network, billing, also account credits.
Customer Service Representative
Teleperformance
North Lauderdale, FL
12.2018 - 08.2019
- Greeting customers, taking calls for united health care assisting customers with billing information, scheduling annual wellness visits, process claims.
Education
Real Estate
Gold Coast
Margate, FL11.2020
Hs Diploma -
Blanche Ely High School
Pompano Beach, FL06.2017
Skills
- Customer Service
- Call Center (5 years)
- Customer Support
- Customer Care
- Computer skills
- Data entry (5 years)
- Front desk
- English
- Typing
- Customer retention (2 years)
- Proficient with Microsoft Office
- Internet (10 years)
- Customer Service (2 years)
- Call Center (2 years)
- Bilingual
- Client relations
- Customer assistance
- Resilience under pressure
- Adaptability to change
- Social media marketing
- Paperwork processing
- Key relationship management
- Building rapport
- Contract preparation
- Demonstrating products
- Meeting facilitation
- Performance tracking
- Upselling strategies
Timeline
Apartment Leasing Consultant
Meadow Ridge Condo
01.2024 - 2025
Toyota Sales Consultant
Al Hendrickson Toyota
06.2022 - 01.2024
Inscurance Sales Agent
Nations Benefits
08.2020 - 03.2022
Customer Service Representative
Iqor
09.2019 - 07.2020
Customer Service Representative
Teleperformance
12.2018 - 08.2019
Real Estate
Gold Coast
Hs Diploma -
Blanche Ely High School