Ashley Kane
Sherwin-Williams
Willoughby Hills
12
years of professional experience
Driven professional with expertise in sales and relationship building, project coordination, and team leadership. Proven track record in improving sales performance and customer satisfaction through strategic outreach and collaboration. Eager to leverage skills and experience in a dynamic new role to drive growth and operational success.
Work History
Assistant Manager
2 Years 5 Months- Lead store sales initiatives, contributing to 14% year-over-year sales growth through proactive outreach, relationship building, and targeted follow-up with commercial and residential clients.
- Conduct high-volume sales calls to generate new business and support key accounts.
- Oversee daily operations including inventory control, scheduling, merchandising, and team leadership.
- Train and coach team members to improve product knowledge, customer service, and sales performance.
- Resolve escalated customer issues and ensure a positive, solutions-focused experience.
Customer Solutions Specialist
11 Months- Delivered high-quality customer support via email, phone, and live chat, maintaining strong satisfaction scores.
- Performed detailed remote troubleshooting on hardware, software, and network issues.
- Collaborated cross-functionally to resolve complex issues and escalate cases appropriately. Documented customer interactions and resolutions accurately within the CRM system.
- Led team in developing customer engagement strategies to enhance client retention.
- Analyzed customer feedback to identify trends and recommend service improvements.
Manager
7 Years 8 Months- Supervised and trained team members to ensure consistent customer service excellence.
- Managed inventory, ordering, receiving, and vendor relationships.
- Ensured compliance with food safety, sanitation, and operational standards.
- Assisted with scheduling, labor management, and shift leadership.
- Acted as the primary point of contact for escalated customer concerns.
- Developed and executed local marketing strategies to increase store traffic and community engagement.
Education
Bachelor of Science - Business Administration
Skills
Sales & Relationship Building
Project Coordination
Marketing & Local Promotion
CRM Systems
Customer service
Scheduling & Operations Management
Leadership & Coaching
Timeline
Assistant Manager
Sherwin-Williams
11.2023 - 04.2026Read More
Customer Solutions Specialist
AWeber
11.2022 - 10.2023Read More
Manager
Jersey Mike's Subs
06.2014 - 02.2022Read More
Cleveland State University
Bachelor of Science from Business Administration
Read More