Ashley Keach
Trenton,Ohio
Summary
Dynamic Customer Service Manager and Scheduling Coordinator with a proven track record at Primeal LLC, enhancing customer satisfaction and streamlining operations. Expert in Microsoft Office and adept at problem-solving, I significantly reduced customer complaints and scheduling conflicts. Skilled in fostering teamwork and implementing efficient, customer-focused solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Primeal LLC
08.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Accounting Bookkeeper
Primeal LLC
08.2018 - Current
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
- Reviewed and processed client electronic payments and check deposits.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
Scheduling Coordinator
Primeal LLC
08.2018 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Education
Nursing
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Customer Service Manager
Primeal LLC
08.2018 - Current
Accounting Bookkeeper
Primeal LLC
08.2018 - Current
Scheduling Coordinator
Primeal LLC
08.2018 - Current
Nursing
Cincinnati State Technical And Community College