Ashley Kelsay
Sevierville,TN
Summary
My time with Hard Rock Cafe has taught me how to elevate a guests experience through personalized service. I've learned to be an excellent communicator with my team to ensure a smooth and successful service. I'm very detailed oriented, hard-working, and I can adapt quickly to menu changes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Hard Rock Cafe
04.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Diploma Equivalency -
Sevier County High School
Sevierville, TN2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Food running
- High volume dining
- Tableside etiquette
- Banquet coordination
Certification
TABC Server Permit
Timeline
Server
Hard Rock Cafe
04.2013 - Current
Diploma Equivalency -
Sevier County High School
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