Ashley Ketron
Columbus,IN
Summary
Forward-thinking Manager with expertise in implementing new processes, managing innovations, and evaluating project performance. Proven problem-solving abilities and in-depth knowledge of policies and procedures. Highly skilled in planning and overseeing key projects.
Overview
10
10
years of professional experience
Work History
Project Coordinator
Shine Early Learning
New York, New York
05.2022 - Current
- Contributed to project management by leading and supporting endeavors focused on operational policies, procedures, and systems.
- Demonstrated project management expertise by successfully planning, managing, and supporting assigned projects to achieve on-time completion and generate high-impact outcomes.
- Applies expertise in identifying process improvement opportunities, measurable indicators, and successful implementation strategies for assigned projects.
- Contributed to the operations and technology department through providing support for Salesforce, Nice CXOne Dialer, and internal ticket systems.
- Provided interim support for PTQ Manager and Operations & Technology Manager, serving on the Leadership team.
Coaching Content Coordinator
Shine Early Learning
New York, NY
02.2020 - 05.2022
- Collaborated with various programs as a Tier 1 coach, ensuring successful implementation of the Indiana Self-Assessment Tool.
- Delivered daily Help Desk support, connecting with programs requiring advanced technical assistance.
- Effectively managed and triaged Salesforce Queues to ensure seamless workflow and proper allocation of technical assistance.
Paths to QUALITY/Accreditation Coach
Indiana AEYC
Indianapolis, Indiana
08.2016 - 02.2020
- Assisted programs in their efforts to advance and maintain levels of quality on Paths to QUALITY.
- Guided and mentored programs as part of the Indiana Accreditation Project.
PreK Assistant Director
Bartholomew County School Corporation
Columbus, Indiana
08.2014 - 09.2016
- Managed the day-to-day activities at a licensed child care center to maintain compliance with state licensing standards.
- Diligently provided ongoing support for achieving and maintaining Paths to QUALITY standards.
Education
Graduate Certificate in Adult Education -
Ball State University
Muncie, IN12.2018
Bachelor of Science in Education - Early Childhood Education -
University of Cincinnati
Cincinnati, OH05.2014
Associate in Applied Science - Early Childhood Education -
Ivy Tech Community College
Columbus, IN12.2007
Skills
- Project Management
- Process improvement
- Detail Oriented
- Change Management
- Technical Analysis
- Workflow Analysis
- Documentation And Reporting
- Data Integrity Assurance
- Data Research and Validation
- Solution Quality Assurance
- Data assessments
- Attention to Detail
Timeline
Project Coordinator
Shine Early Learning
05.2022 - Current
Coaching Content Coordinator
Shine Early Learning
02.2020 - 05.2022
Paths to QUALITY/Accreditation Coach
Indiana AEYC
08.2016 - 02.2020
PreK Assistant Director
Bartholomew County School Corporation
08.2014 - 09.2016
Graduate Certificate in Adult Education -
Ball State University
Bachelor of Science in Education - Early Childhood Education -
University of Cincinnati
Associate in Applied Science - Early Childhood Education -
Ivy Tech Community College
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