Ashley Kets
Exeter,NH
Summary
Dynamic retail leader with a proven track record at Bloomingdale’s, driving over 10% revenue growth. Expert in training and development, operational audits, and client experience enhancement. Successfully launched new store locations, optimizing team performance and exceeding sales targets through strategic event planning and community engagement.
Overview
10
10
years of professional experience
Work History
Store Manager
Springer’s Jewelers
Portsmouth, USA
01.2022 - Current
- Spearheaded the successful launch and operational setup of the new Rolex Corner, including team training, merchandising, and integration of brand guidelines.
- Established operational SOPs to streamline workflows, increase efficiency, and improve the client experience.
- Grew core categories including bridal and fine jewelry, contributing to consistent year-over-year growth and exceeding annual sales targets.
- Designed and executed client-facing events and community partnerships, enhancing brand visibility and driving client acquisition.
- Developed onboarding and continuous training programs to support staff development and maintain elevated service standards.
Business Sales Manager
Bloomingdale’s
Chestnut Hill, USA
01.2021 - 01.2022
- Oversaw operations for a $10M+ business, exceeding annual revenue goals by over 10%.
- Managed scheduling, payroll, and staffing for a team of 50+, optimizing coverage and productivity across departments.
- Led cross-functional training and coaching programs focused on communication, service recovery, and business agility amid changing pandemic regulations.
- Directed vendor and brand relationships, creating custom activations and events tailored to sales opportunities and market conditions.
- Ensured compliance with cash handling protocols, inventory accuracy, and stock audits.
Byredo Business Manager
Barneys New York
Boston, USA
01.2017 - 01.2020
- Reversed a year-long sales deficit within six weeks of hire, finishing the fiscal year at goal.
- Achieved top national ranking in sales performance month-over-month and quarter-over-quarter.
- Recruited and trained new hires, leveraging targeted clienteling and staffing strategies to drive growth.
- Collaborated with visual teams and cross-department partners to enhance storytelling and sell-through.
- Led localized training workshops and developed custom outreach initiatives to strengthen client loyalty.
Store Manager
Le Labo
Boston, USA
01.2016 - 01.2017
- Led store launch and setup of Le Labo’s Newbury Street location—including merchandising, team hiring, and operational infrastructure.
- Surpassed seasonal sales projections, outperforming mature markets and achieving $500K+ in first-season sales.
- Developed custom training programs for in-store and Saks Fifth Avenue counter staff to ensure brand consistency.
- Handled all back-of-house operations including monthly inventory, repairs, scheduling, and compliance reporting.
Education
Leadership Training For High Potentials -
New York University
New York, NY08-2024
Accredited Jewely Professional -
GIA
New York, New York06-2023
Bachelor of Arts - English
Loyola Marymount University
Los Angeles, CA05-2013
Skills
- Store Openings & Launch Strategy
- Training & Development Programs
- SOP Design & Operational Audits
- Cross-Functional Team Leadership
- Event Planning & Community Engagement
- Client Experience & Sales Growth
- Multi-Unit Scheduling & Payroll Oversight
- Inventory Management & Loss Prevention
References
References available upon request.
Timeline
Store Manager
Springer’s Jewelers
01.2022 - Current
Business Sales Manager
Bloomingdale’s
01.2021 - 01.2022
Byredo Business Manager
Barneys New York
01.2017 - 01.2020
Store Manager
Le Labo
01.2016 - 01.2017
Leadership Training For High Potentials -
New York University
Accredited Jewely Professional -
GIA
Bachelor of Arts - English
Loyola Marymount University
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