Ian Pomerantz

Provide strategic and operational leadership for a high-volume automotive service center with responsibility for financial performance, customer satisfaction, employee development, inventory management, scheduling, vendor relationships, and day-to-day business execution.

Key Accomplishments

• Directed daily business operations, overseeing sales performance, staffing, scheduling, purchasing, inventory control, vendor management, customer service, and financial accountability.
• Managed labor costs, operating expenses, and inventory to enhance profitability and operational efficiency.
• Recruit, hire, onboard, and develop employees while establishing clear performance expectations and leadership accountability.
• Developed and mentored employees, fostering accountability, teamwork, customer service, and continuous improvement culture.
• Resolved complex customer concerns, maintaining long-term relationships and protecting company reputation.
• Ensured compliance with operational procedures and safety standards, driving continuous improvement in operations.

Advised 35 franchise owners across 65 retail locations on operational and business strategies, resulting in improved overall performance.

Enhanced profitability for franchise owners through KPI analysis, labor optimization, and pricing strategies.

• Assessed operations to identify profitability opportunities and enhance execution across franchise locations.
• Developed tailored business improvement strategies addressing unique goals, staffing challenges, and market conditions for each franchise owner.
• Influenced operational performance of over 450 employees through targeted coaching and accountability systems, enhancing team effectiveness.
• Developed leadership capabilities at all organizational levels, strengthening leadership pipelines and fostering talent within the franchise system.
• Coached over 100 store managers while mentoring district managers overseeing multi-location operations.
• Led new store openings, onboarding, and enterprise-wide initiatives across the franchise network.

Founded, built, and successfully scaled a transportation company from the ground up into an approximately $1.5 million annual business before successfully selling the company. Led all aspects of business strategy, operations, financial management, fleet operations, customer service, and leadership development while operating a 16-truck fleet providing 24/7 service.

• Built a startup into a successful $1.5 million annual business, creating a respected brand known for dependable service and operational excellence.
• Expanded operations to a 16-truck fleet providing 24/7 towing and transportation services throughout South Florida.
• Recruited, hired, trained, and developed employees, fostering a culture of accountability, professionalism, safety, and customer service.
• Developed scalable systems and standard operating procedures to support sustainable growth and maintain high service quality.
• Built scalable systems and standard operating procedures that supported sustainable business growth while maintaining service quality.
• Developed long-term partnerships with law enforcement agencies, municipalities, insurance providers, repair facilities, and commercial customers.
• Managed financial performance and controlled operating costs, ensuring profitability during business expansion.
• Successfully sold the company after years of sustained growth and operational success.

Led multi-unit operations for five retail locations, focusing on operational execution, financial performance, customer satisfaction, and leadership development.

Enhanced sales performance, customer experience, and profitability by coaching Store Managers and setting clear performance expectations.

• Improved sales performance, customer experience, and profitability by coaching Store Managers and establishing clear performance expectations.
• Coordinated staffing, labor, inventory, budgeting, and operational standards across multiple locations, ensuring operational consistency and efficiency.
• Led operations across five retail locations, strengthening business performance through leadership development and operational consistency.
• Recruited and developed leadership talent, fostering high-performing teams through targeted training and support.