Ashley King
Pittsburgh,PA
Summary
Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Control Specialist
CardWorks Servicing
Pittsburgh, PA
10.2022 - Current
- Performed random sampling inspections to verify adherence to company standards.
- Fixed identified issues to improve workflows.
- Provided training and cross training as needed.
- Provided backup management coverage and provided consistent feedback.
- Develop and implement initiative to improve quality assurance monitors and department.
Quality Assurance Associate II
CardWorks Servicing
10.2021 - 10.2022
- Provided feedback to associates and team based on quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed associate evaluations to assist with coaching and mentoring.
- Created and collaborated in implementation and maintenance of trackers and reports.
- Promoted adherence to quality standards by educating personnel on quality control.
Quality Assurance Associate
CardWorks Servicing
02.2018 - 10.2021
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Maintained neat, tidy work environment in call center facility.
- Observe and reported any compliance violations.
- Assisted with independent internal and external audits.
Customer Service Associate
CardWorks Servicing
Pittsburgh, PA
10.2016 - 02.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Designer Hairstylist
Philip Pelusi
West Mifflin, PA
04.2014 - 10.2016
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut, and shaped hair and extensions based on customer preference.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Recorded notes for future reference about customer preferences and services delivered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Sales Consultant
Sally's Beauty Supply
Pleasant Hill, PA
09.2011 - 04.2014
- Maintained organized, presentable merchandise to drive continuous sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Cashier
Dollar General
West Mifflin, PA
09.2009 - 10.2011
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Lifted up to 50 pounds at once and used carts to move heavier loads
Education
Certificate of Completion - Cosmetology
Empire Beauty School
West Mifflin, PA04.2014
High School Diploma -
Clairton High School
Clairton, PA06.2006
Skills
- Quality Assurance and Control
- Effective Prioritization
- Records Organization and Review
- Critical Thinking
- Conduct Monitoring
- Reading Comprehension
- Communication Proficiency
- Problem-Solving Skills
Certification
- Licensed Cosmetologist (PA) - 2014
Timeline
Quality Control Specialist
CardWorks Servicing
10.2022 - Current
Quality Assurance Associate II
CardWorks Servicing
10.2021 - 10.2022
Quality Assurance Associate
CardWorks Servicing
02.2018 - 10.2021
Customer Service Associate
CardWorks Servicing
10.2016 - 02.2018
Designer Hairstylist
Philip Pelusi
04.2014 - 10.2016
Sales Consultant
Sally's Beauty Supply
09.2011 - 04.2014
Cashier
Dollar General
09.2009 - 10.2011
Certificate of Completion - Cosmetology
Empire Beauty School
High School Diploma -
Clairton High School
- Licensed Cosmetologist (PA) - 2014
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