Ashley King
Cleveland,OH
Summary
Dynamic and results-oriented professional with extensive experience as a Server and Front End Cashier at notable establishments including Wild Buffalo Wings. Excelled in enhancing customer satisfaction through exceptional service and maintaining food safety standards. Proven ability in upselling, increasing sales significantly, and adept at managing POS systems. Demonstrates a strong commitment to team support and maintaining a positive dining experience.
Overview
9
9
years of professional experience
Work History
Server
Dunkin' Donuts
12.2021 - 12.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Chipoltle
03.2016 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Wild Buffalo Wings
04.2018 - 04.2019
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Front End Cashier
McDonald's Restaurant
01.2015 - 01.2017
- Approached every question or concern with calm and level-headed approach.
- Helped customers complete purchases, locate items, and join reward programs.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Cleveland Heights High
Cleveland Heights, OH06-2010
Skills
- Hostess support
- Table resetting
- Team member support
- Daily specials memorization
- Order delivery practices
- Check payment processing
- Food safety oversight
- Positive and professional
- Food and beverage pairings
- Exceptional customer service
Timeline
Server
Dunkin' Donuts
12.2021 - 12.2023
Server
Wild Buffalo Wings
04.2018 - 04.2019
Server
Chipoltle
03.2016 - 03.2020
Front End Cashier
McDonald's Restaurant
01.2015 - 01.2017
High School Diploma -
Cleveland Heights High