Ashley King
Summary
I am a dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Chick Fil A and The Woodbury Diner. Proven ability to enhance guest satisfaction through effective communication and cash handling. Recognized for training new staff and fostering teamwork, contributing to a positive work environment and improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
The Woodbury Diner
Central Valley, NY
04.2020 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely delivery of orders and customer satisfaction.
- Processed cash and credit transactions accurately while managing tips and payments efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant Manager
Chick Fil A
West Valley City, UT
12.2022 - 10.2024
- Assisted in managing daily operations to ensure customer satisfaction.
- Implemented quality control measures to maintain product standards.
- Facilitated communication between front-line staff and management.
- Conducted performance evaluations, providing constructive feedback to support employee development initiatives.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
Education
High School Diploma -
Monroe Woodbury High School
Woodbury, NY06.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
- Service prioritization
- Team collaboration
- Multitasking and organization
- Food safety
- Upselling techniques
- Positive and professional
- POS operation
- Customer feedback management
- Adaptable and flexible
- Reliability
- High energy and stamina
- Team leadership
- Cool under pressure
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Chick Fil A
12.2022 - 10.2024
Server
The Woodbury Diner
04.2020 - Current
High School Diploma -
Monroe Woodbury High School