Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Ashley Klages

Leslie,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Kohls industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Kohls Department Store
03.2023 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Receiving Associate

Amazon
10.2016 - 01.2022
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Streamlined receiving operations for improved organization and faster unloading of deliveries.
  • Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
  • Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.

Janitorial Lead

Capital Cleaning Group
04.2012 - 08.2015
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
  • Maintained a safe work environment through regular inspections and adherence to safety protocols.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.

Education

High School Diploma -

Wayne Memorial High School
Wayne, MI

Skills

  • Consultative Sales
  • Data Entry
  • POS Systems Expert
  • Active Listening

Timeline

Customer Service Representative

Kohls Department Store
03.2023 - Current

Receiving Associate

Amazon
10.2016 - 01.2022

Janitorial Lead

Capital Cleaning Group
04.2012 - 08.2015

High School Diploma -

Wayne Memorial High School
Ashley Klages