Ashley Klaus
Yakima,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Remlinger Farms
09.2023 - 11.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Branch Supervisor
Columbia Bank
03.2016 - 03.2022
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Lead NICS Background Check
Cabelas
02.2013 - 12.2015
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Streamlined check-in procedures for improved accuracy and reduced wait times.
- Collaborated with team members to ensure a smooth, organized check-in experience for all guests.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Overlooked final check on Background checks for firearms.
Education
Cedarcrest High School
Duvall, WA06.2009
Skills
- Money Handling Abilities
- Report Generation
- Account Updating
- Paperwork Processing
- Product Knowledge
Timeline
Customer Service Representative
Remlinger Farms
09.2023 - 11.2023
Branch Supervisor
Columbia Bank
03.2016 - 03.2022
Lead NICS Background Check
Cabelas
02.2013 - 12.2015
Cedarcrest High School
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