Ashley Kline
Newnan,GA
Summary
Motivated Customer Service Representative with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable experiences. Strong work ethic with willingness to take initiative.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
Big Joes
Newnan, GA
07.2021 - 02.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Managed scheduling for 10 servers, maintaining adequate staffing levels while accounting for personal employee needs
Bartender/Server Trainer
Taco Mac Restaurant
Newnan, GA
08.2014 - 08.2019
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Server Shift Leader
Cracker Barrell Old Country Store
Newnan, GA
07.2011 - 08.2013
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Education
Public Relations
Southern New Hampshire University
Hooksett, NH11.2015
GED -
Central Education Center
Newnan, GA08.2014
Senior
Northgate High School
Newnan, GA04.2010
Skills
- Customer Service and Rapport
- Effective Communication
- Dedication and commitment to excellence
- Microsoft Office/Word/Excel
- High Volume Dining
- Age Verification
- Workflow Coordination
- Upselling and Cross Selling
- Service-Oriented
- Relationship Building
- Conflict and Complaint Resolution
- High Energy and Stamina
Timeline
Server Shift Leader
Big Joes
07.2021 - 02.2022
Bartender/Server Trainer
Taco Mac Restaurant
08.2014 - 08.2019
Server Shift Leader
Cracker Barrell Old Country Store
07.2011 - 08.2013
Public Relations
Southern New Hampshire University
GED -
Central Education Center
Senior
Northgate High School