Ashley Klingaman
Jacksonville
Summary
Results-driven IT professional with proven track record in managing and supporting diverse information systems. Expertise in system maintenance and troubleshooting, ensuring seamless operations and minimal disruptions. Known for fostering team collaboration and adapting to dynamic environments, consistently achieving high-quality results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Systems Technician
US Navy
04.2021 - Current
- Petty Officer First Class (E6), served as a senior technical and team leader, supervising personnel, managing complex operations, and ensuring mission readiness through effective training, coordination, and accountability.
- Led and maintained enterprise IT systems for mission-critical operations, providing Tier II/III support for networks, servers, and end-user systems while ensuring high availability in high-pressure environments.
- Supervised and trained a team of IT technicians, managing tasking, performance, and technical readiness while enforcing cybersecurity, compliance, and operational standards.
- Administered secure networks and information systems, including troubleshooting hardware/software issues, implementing updates, and enforcing DoD cybersecurity policies and access controls.
- Coordinated IT operations across multiple departments, delivering reliable communications and technical solutions to support 24/7 operational requirements.
- Conducted regular maintenance checks on information systems to enhance reliability and efficiency.
General Manager
Jersey Mike's Subs
09.2016 - 04.2021
- Directed daily store operations and staff management, overseeing scheduling, training, inventory, and customer service to consistently meet sales, quality, and brand standards.
- Managed P&L performance, controlling labor and food costs, driving sales growth, and improving profitability through operational efficiency and local marketing initiatives.
- Recruited, trained, and led a high-performing team, fostering a positive culture while ensuring compliance with food safety, labor, and company policies.
- Delivered exceptional customer experiences, resolving escalations, maintaining service speed and quality, and consistently meeting performance metrics.
- Ensured operational compliance, including health inspections, safety standards, and corporate procedures, while maintaining a clean, organized, and audit-ready store.
Education
Bachelor of Science - Organizational Leadership
North Carolina Wesleyan College
Rocky Mount, NC08-2019
Skills
- Network configuration and administration
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
- Team motivation and leadership
Certification
- Certified CompTIA Security+ - MAY 2025
- Certified Cisco CCNA - FEB 2026
United States Military Apprenticeship Certifications
Received the following Journeyman certificates from USMA Program
- Completed 4000 hours in Help Desk Technician - 2022
- Completed 3000 hours in Networking Administration -2023
- Completed 2500 hours in Cyber Security Technician - 2024
Timeline
Information Systems Technician
US Navy
04.2021 - Current
General Manager
Jersey Mike's Subs
09.2016 - 04.2021
Bachelor of Science - Organizational Leadership
North Carolina Wesleyan College