Ashley Knight
Silver Spring,USA
Summary
Highly motivated professional with a background in customer service and research. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Correspondence Analyst
Department of Homeland Security
Washington D.C.
07.2024 - Current
- Demonstrated the ability to follow and apply department’s policies and procedures effectively when assisting stakeholders and handling requests
- Identified recurring stakeholder inquiries or issues and resolved them independently, ensuring a smooth and efficient experience
- Applied knowledge of customer service practices to manage tasks related to product availability, department events, and stakeholder interactions
- Analyzed stakeholder concerns or issues, gathered relevant information, and provided solutions to meet their needs
- Assisted in preparing promotional materials, department signage, or stakeholder communication, ensuring accuracy and consistency
- Adapted department guidelines to meet specific stakeholder requests or situations, offering personalized service
- Sought guidance from supervisors when encountering unique or unfamiliar situations that required further assistance or escalation
Research Specialist
Chenega Healthcare Services
Bethesda, MD
01.2023 - 07.2024
- Followed and applied departmental policies and procedures effectively while assisting stakeholders and handling requests
- Identified and independently resolved recurring stakeholder inquiries or issues, ensuring a smooth experience
- Managed tasks related to product availability, department events, and stakeholder interactions using customer service practices
- Analyzed stakeholder concerns, gathered relevant information, and provided solutions to meet their needs
- Prepared promotional materials, department signage, and stakeholder communication with accuracy and consistency
- Adapted guidelines to meet specific stakeholder requests, offering personalized service
- Conducted literature searches, summarized published work, and implemented research methodologies aligned with project goals
Operations Coordinator Intern
Coastal Georgia Indicators Coalition
Savannah, GA
02.2022 - 08.2022
- Coordinated meetings, workshops, and events for the coalition
- Updated and developed monthly content for online newspapers and websites
- Managed onboarding and offboarding processes while tracking staff progress
- Cultivated relationships with stakeholders to foster collaboration
- Managed timelines for over 10 projects, ensuring on-time completion
- Composed and edited project completion reports and briefings for stakeholders
Public Health Research Assistant
Georgia Southern University
Savannah, GA
05.2020 - 05.2022
- Contacted subjects to explain study objectives and protocols
- Reviewed consent and survey documents in compliance with IRB and human subject protection standards
- Collected and analyzed nutritional data for children aged 2-5 across 20 childcare facilities in Southeast Georgia
- Conducted qualitative and quantitative data analysis using SPSS software
- Implemented quality control measures for research methodologies
- Created graphs, spreadsheets, and presentations to summarize findings
Environmental Health and Safety Coordinator
United States Army
Fort Belvoir, VA
07.2017 - 05.2019
- Interpreted and implemented Army Medical Command guidelines for waste management in the dental unit
- Supervised employees and developed training programs to ensure adherence to policies
- Conducted routine employee training on hazardous material handling and disposal
- Supported pollution prevention and sustainability programs through in-service training
- Conducted weekly compliance checks for hazardous material disposal
Dental Health Specialist
United States Army, Tripler Army Medical Center
Hawaii
09.2013 - 07.2017
- Assisted dentists in the examination and treatment of service members
- Provided educational materials to promote oral health
- Prepared dental operations and managed instruments
- Maintained patient records and appointments for over 1,000 service members
- Performed preventive cleanings, increasing oral health readiness by 20%
Education
Bachelor of Science - Public Health
Georgia Southern University
Savannah, GA05.2022
Skills
- Effective Communication
- Problem-Solving
- Customer Relationship Management
- Conflict Resolution
- Time Management
- Adaptability
- Active Listening
- Multitasking
- Empathy and Interpersonal Skills
- Service Quality Assurance
- Team Collaboration
- Attention to Detail
Accomplishments
- COVID-19 Contact Tracing, John Hopkins University, 04/01/21, https://www.coursera.org/account/accomplishments/verify/553umjfqkzud
- Data Privacy Training, SAI Global Certification Services Pty, 04/01/21, GSSLKUPQGAOPPVZNTAYB
- Human Subjects-Social & Behavioral Research - Basic/Refresher, 08/01/21, 44225249
Timeline
Correspondence Analyst
Department of Homeland Security
07.2024 - Current
Research Specialist
Chenega Healthcare Services
01.2023 - 07.2024
Operations Coordinator Intern
Coastal Georgia Indicators Coalition
02.2022 - 08.2022
Public Health Research Assistant
Georgia Southern University
05.2020 - 05.2022
Environmental Health and Safety Coordinator
United States Army
07.2017 - 05.2019
Dental Health Specialist
United States Army, Tripler Army Medical Center
09.2013 - 07.2017
Bachelor of Science - Public Health
Georgia Southern University