Ashley Kopp
Amherst,NY
Summary
Results-driven Front-End Coach adept at enhancing customer experiences through effective communication and conflict resolution. Proven ability to optimize team performance and manage schedules efficiently. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively
Overview
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Front End Coach
Walmart
North Tonawanda, New York
06.2026 - Current
- Developed schedules to ensure adequate staffing during peak hours.
- Monitored checkout processes to maintain efficiency and customer satisfaction.
- Assisted with inventory management to ensure product availability at registers.
- Collaborated with management to implement new front-end policies and procedures.
- Conducted regular evaluations of team performance and provided constructive feedback.
Front-End Team Lead
Walmart
North Tonawanda, New York
06.2012 - 05.2026
- Led regular team meetings to collaboratively discuss progress, challenges, and solutions.
- Evaluated customer feedback data to uncover potential service enhancements.
- Resolved customer complaints promptly, ensuring total satisfaction with outcomes.
- Worked cross-departmentally to maintain a consistently positive customer experience.
- Assigned tasks to employees based on unique training and shift requirements.
- Guided employees in navigating complex transactions and difficult issues.
- Contributed to recruitment initiatives by interviewing candidates and assessing skills.
Customer Service
Budweys Supermarket
North Tonawanda, NY
08.2005 - 06.2012
- Provided exceptional customer service to all customers.
- Resolved escalated customer service issues efficiently and effectively.
- Assisted with training new customer service representatives.
- Managed daily operations, including budgeting and accounting tasks.
Education
Associate of Science - Liberal Arts And Sciences
Niagara County Community College
Sanborn, NY 09.2011 - 12.2013
Skills
- Team leadership
- Front-end development
- Customer feedback analysis
- Conflict resolution
- Schedule management
- Effective communication
- Problem solving
- Collaboration skills
- Training development
- Checkout monitoring
- Customer service
- Opening and closing procedures
- Fraud prevention
- Staff supervision
Accomplishments
- Front-End Team Lead of the month
Timeline
Front End Coach
Walmart
06.2026 - Current
Front-End Team Lead
Walmart
06.2012 - 05.2026
Associate of Science - Liberal Arts And Sciences
Niagara County Community College
09.2011 - 12.2013
Customer Service
Budweys Supermarket
08.2005 - 06.2012