Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerson Serrano

Gravette,AR

Summary

Professional with strong background in retail management, skilled in team leadership, inventory control, and customer service. Adept at fostering collaborative environments and driving results through adaptability and reliability. Known for excellent communication and problem-solving skills, ensuring smooth operations and high standards. Prepared to make significant impact by aligning store performance with organizational goals.

Overview

3
3
years of professional experience

Work History

Front End Coach

Walmart
07.2021 - 07.2022
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 24 checkout stations to verify adequate cash supply.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.

Food and Consumables Coach

Walmart
08.2022 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.

Overnight Coach

Walmart
10.2023 - 01.2024
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
  • Boosted employee morale through recognition programs, team-building activities, and fostering a supportive work environment.
  • Managed 55 employees in delivering smooth, productive night shift operations.

Education

High School Diploma -

Roger Highschool
Rogers, AR
05-2016

Skills

  • Analytical problem-solving
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Time management
  • Team building and leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Overnight Coach

Walmart
10.2023 - 01.2024

Food and Consumables Coach

Walmart
08.2022 - 09.2023

Front End Coach

Walmart
07.2021 - 07.2022

High School Diploma -

Roger Highschool

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Gerson Serrano