Kimberly Heffron
Middletown,PA
Summary
Dynamic team leader with a proven sales track record, recognized for fostering motivation and encouragement within teams. Skilled in training, problem-solving, and strategic planning to tackle both routine and complex challenges, driving substantial business growth. Demonstrates exceptional organizational abilities and effective communication skills while maintaining a positive outlook.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front End Coach
Walmart
York, PA
04.2020 - 01.2025
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Walmart
Palmyra, PA
01.2009 - 04.2020
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Delaware Valley High School
Milford, PA06-2005
Skills
- Exceptional interpersonal communication
- Customer retention
- Budgeting and finance
- Talent development
- Skilled multi-tasker
- Analytical and critical thinking
- MS office
- Administrative operations
- Project coordination
- Retail management
Certification
- CPR and AED Certified
References
References available upon request.
Timeline
Front End Coach
Walmart
04.2020 - 01.2025
Assistant Manager
Walmart
01.2009 - 04.2020
High School Diploma -
Delaware Valley High School
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