Ashley Koss
Omro
Summary
Resourceful Medical Assistant with strong capabilities in patient care coordination and clinical operations. Recognized for optimizing workflows and improving patient satisfaction through effective communication and education initiatives. With these skills came certification awards and patient feedback to support all claims. Patient interaction is a purpose following for me as an individual, building a trust relation and listening to a patient's needs and attending to them as organically as one can to ensure that they are going to get the care that they deserve. I will continue to prove the ability to support healthcare professionals through efficient patient care and clinical duties. Demonstrated expertise in clinical procedures and patient communication. Finalizing in multitasks and prioritizes workloads with little or no supervision with detail-oriented professional skills and looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ascension Medical Group
Greenville, WI
11.2025 - 03.2026
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Scheduled patient appointments, optimizing clinic workflow and reducing wait times.
- Supported healthcare providers during examinations by preparing necessary instruments and supplies.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Coordinated communication between patients and medical staff, facilitating efficient care delivery.
- Participated in training sessions to enhance skills in clinical procedures and patient interaction techniques.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted Dr. Joseph Schumann with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety. This also included ordering immunizations for patient's by verifying they are eligible from the WIR worksheets that are printed for the patient's by the OOA's.
Resident Care Coordinator
Copperstone Assisted Living and Memory Care
Neenah, WI
08.2023 - 09.2024
- Coordinated resident care plans, ensuring alignment with individual needs and preferences.
- Assisted in developing and implementing daily activity schedules to enhance resident engagement.
- Communicated effectively with families regarding care updates and resident progress.
- Monitored compliance with safety regulations and quality standards within the facility.
- Collaborated with healthcare professionals to optimize treatment plans for residents.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Remained alert to problems or health issues of clients and competently responded.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help residents address symptoms and enhance quality of life.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm. While keeping the family updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted residents with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and making a supplies list for family to purchase.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by utilizing 2 assist hoyer swings, pivot discs and boost boards.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns, updated resident's physicians of weight changes, consistent readings of hyper/hypotension and utilizing PRN medication if resident is prescribed. This also included documenting and administration medication that was causing resident to express behavioral concerns.
- Documented resident interactions accurately to maintain comprehensive care records.
- Supported staff training initiatives, enhancing team knowledge of best practices in resident care.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Advocated for residents rights, promoting dignity and respect throughout interactions between staff members and residents.
- Managed scheduling, staffing to optimize resource allocation across resident care activities.
- Proactively addressed any potential conflicts among staff members or between staff and residents, fostering a positive work environment conducive to quality care.
- Assisted in the development of facility policies and procedures that adhered to state regulations while promoting quality care.
- Cultivated strong relationships with residents and their families to facilitate smooth transitions and ensure comprehensive care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels. Each month checking in all resident's medications and verifying that all updated medication changes are applied to the boards and strip packs and placed in the correct medication carts and weekly medication cart auditing, daily narcotic counts with each shift change and handing off of the medication keys.
Mixer/Coater Operator
Epoxy Solutions
Neenah, WI
03.2023 - 08.2024
- Operated mixers to ensure consistent epoxy formulation and quality standards.
- Monitored equipment performance, troubleshooting issues to minimize downtime.
- Collaborated with team members to optimize mixing processes and improve efficiency.
- Maintained accurate records of production batches and material usage.
- Conducted routine maintenance checks on mixing machinery to ensure reliability.
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
Education
High School Diploma -
Omro High School
Omro, WICertificate -
ProTrain College
Raleigh, NCSkills
- Customer service
- Reliable team player
- Insurance verification
- Patient care coordination
- Sterile technique
- Complex Problem-solving
- Patient relations
- Clinical operations
- Telehealth coordination
- Vital signs and examinations
- Vitals collection and documentation
- CPR/AED
- Medical assistant (RMA)
- EPIC Trained
- EKG procedures
- Prepare treatment rooms
Accomplishments
- Recognized for outstanding dedication to patient care and communications.
- Recognized for going above and beyond the call of duty.
- Reduced physician work load to 22% by effectively reaching out to patient's to follow up on labs, results, questions, concerns, etc. This was listed in the stat flows during quarterly rounding for nurse meetings.
- Requested to be the one to administer immunizations/injection medications as patient's appreciated how fast it was given. This was a huge request with our pediatric patient's.
- Dr. Schumann has complimented me as being the best MA he has ever had with his practice, referencing to my communication skills, patient interactions/relationships, ensuring priority tasks are being done in a timely manner that are needing his response, following closely on his needs to run his practice effectively without him needing to ask, etc. He was the physician that made my growth as an MA and to continue to do so, beyond him.
Certification
- CMT - Certified Medication Technician
- CCMA - Certified Clinical Medical Assistant-ProTrain college course was completed, currently studying to take the national exam.
- CT - Chiropractic Technician
- CBRF Certifications
- BLS/CPR - National Heart Association
- Immunization Administration
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Ascension Medical Group
11.2025 - 03.2026
Resident Care Coordinator
Copperstone Assisted Living and Memory Care
08.2023 - 09.2024
Mixer/Coater Operator
Epoxy Solutions
03.2023 - 08.2024
High School Diploma -
Omro High School
Certificate -
ProTrain College