Ashley Ladner
Wilmington,NC
Summary
Housekeeping professional with 6+ years of experience in operations supervision and staff training. Expertise in quality assurance, inventory management, and customer service. Proven ability to maintain high cleanliness standards and enhance guest satisfaction.
Overview
9
9
years of professional experience
Work History
Housekeeper
Tru/Lela By Hilton
Wilmington, NC
05.2026 - Current
- Executed thorough cleaning of guest rooms following Tru/Lela by Hilton's established quality benchmarks.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Interacted pleasantly with clients and guests when performing daily duties.
Housekeeping Supervisor
Courtyard by Marriott
Wilmington, NC
04.2023 - 04.2026
- Supervised daily housekeeping operations, achieving consistent adherence to cleanliness standards.
- Trained and mentored new housekeeping staff on best practices and procedures.
- Inspected guest rooms and public areas for quality assurance and cleanliness.
- Managed inventory of cleaning supplies and equipment for effective resource use.
- Collaborated with front desk to address guest requests regarding room services.
- Developed training materials to enhance team knowledge of cleaning protocols.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and implemented resolutions to enhance guest satisfaction.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Housekeeping Supervisor
Courtyard by Marriott
Carolina Beach, North Carolina
02.2022 - 04.2023
- Supervised daily housekeeping operations, ensuring cleanliness standards consistently met to enhance guest satisfaction.
- Inspected guest rooms and public areas, maintaining quality assurance and cleanliness to uphold hotel reputation.
- Collaborated with front desk to address guest requests regarding room services.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Trained and supervised housekeeping staff, ensuring adherence to cleanliness standards and fostering a culture of excellence.
Executive Housekeeper
Turner Cleaning Co.
Wilmington, NC
04.2017 - 03.2022
- Supervised housekeeping staff, optimizing workflow and enforcing quality control measures for consistent service delivery.
- Managed daily cleaning operations, ensuring adherence to high cleanliness standards and guest satisfaction.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Trained new employees on cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies and equipment, maintaining adequate stock levels and reducing downtime.
- Resolved customer complaints regarding cleanliness and service issues.
Education
Some College (No Degree) - Medical Assistant
Miller-Motte Technical College
NCSkills
- Cleaning process
- Room inspection
- Quality control
- Inventory control
- Employee training
- Client relations
Timeline
Housekeeper
Tru/Lela By Hilton
05.2026 - Current
Housekeeping Supervisor
Courtyard by Marriott
04.2023 - 04.2026
Housekeeping Supervisor
Courtyard by Marriott
02.2022 - 04.2023
Executive Housekeeper
Turner Cleaning Co.
04.2017 - 03.2022
Some College (No Degree) - Medical Assistant
Miller-Motte Technical College