Ashley Lajoie
Concord,NH
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
14
14
years of professional experience
Work History
Store Manager
Journeys Kidz
Manchester, NH
04.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Fulfillment Associate
Target
Concord, NH
03.2022 - 04.2023
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Inspected incoming materials for quality assurance purposes.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
Fulfillment Associate
Target
Latham, NY
06.2019 - 03.2022
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Followed proper packaging requirements depending on order size and type.
- Packed merchandise for delivery and moved items to delivery area.
Gameroom Attendant
Sparetime Entertainment
Clifton Park, NY
11.2018 - 06.2019
- Ensured safety of visitors by patrolling assigned areas and responding to emergency situations.
- Responded to emergencies involving medical aid or search and rescue operations.
- Greeted customers and provided information about the game room.
- Assisted customers in selecting appropriate games for their age and skill level.
- Demonstrated how to properly use the gaming equipment.
- Enforced rules and regulations of the game room.
- Cleaned, sanitized, and maintained gaming equipment on a daily basis.
- Organized and stocked supplies used in the game room.
- Verified that all gaming machines were operational before opening hours.
- Conducted regular inspections of gaming machines to identify any malfunctions or damage.
- Performed minor repairs on gaming machines when needed.
- Resolved customer complaints in a professional manner.
- Provided assistance with setting up special events within the game room.
- Served as cashier for game room purchases including tokens and prizes.
- Kept track of inventory levels throughout the day to ensure adequate supply was available at all times.
- Trained new staff members on proper use of gaming equipment and policies and procedures related to operating the game room.
- Managed game room floor operations, assisting guests with arcade equipment.
- Performed daily upkeep and cleaning of game room components.
Store Manager
Journeys Kidz
Albany, NY
05.2018 - 11.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Underground by Journeys
Albany, NY
05.2017 - 05.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant Manager
Famous Footwear
Rochester , New Hampshire
12.2015 - 05.2017
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Inspected and verified incoming orders to ensure accuracy of shipments.
- Communicated with customers regarding the status of their orders, delivery times, or any special requests they may have had.
Associate/Key Holder
Shoe Dept. Encore
Rochester , New Hampshire
11.2010 - 12.2015
- Ensured store was opened and closed in a timely manner according to company policies.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Education
High School Diploma -
Bow High School
Bow, NH06-2013
Skills
- Partnership Building
- Revenue Generation
- Shift Scheduling
- Report Generation
- Competitor Monitoring
- Budget Administration
Affiliations
- Reading
- Hiking
- Spending time with family
- Going to concerts
References
References available upon request.
Timeline
Store Manager
Journeys Kidz
04.2023 - Current
Fulfillment Associate
Target
03.2022 - 04.2023
Fulfillment Associate
Target
06.2019 - 03.2022
Gameroom Attendant
Sparetime Entertainment
11.2018 - 06.2019
Store Manager
Journeys Kidz
05.2018 - 11.2018
Store Manager
Underground by Journeys
05.2017 - 05.2018
Assistant Manager
Famous Footwear
12.2015 - 05.2017
Associate/Key Holder
Shoe Dept. Encore
11.2010 - 12.2015
High School Diploma -
Bow High School
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