Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Ashley Lajoie

Concord,NH

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

14
14
years of professional experience

Work History

Store Manager

Journeys Kidz
Manchester, NH
04.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Fulfillment Associate

Target
Concord, NH
03.2022 - 04.2023
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Packed items according to customer's specifications and requirements.
  • Loaded items onto pallets or into containers for shipment.
  • Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
  • Inspected incoming materials for quality assurance purposes.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted, processed and quickly filled orders.
  • Located merchandise from shelves and storage areas to fill orders.

Fulfillment Associate

Target
Latham, NY
06.2019 - 03.2022
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Packed items according to customer's specifications and requirements.
  • Loaded items onto pallets or into containers for shipment.
  • Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks..
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted, processed and quickly filled orders.
  • Located merchandise from shelves and storage areas to fill orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Followed proper packaging requirements depending on order size and type.
  • Packed merchandise for delivery and moved items to delivery area.

Gameroom Attendant

Sparetime Entertainment
Clifton Park, NY
11.2018 - 06.2019
  • Ensured safety of visitors by patrolling assigned areas and responding to emergency situations.
  • Responded to emergencies involving medical aid or search and rescue operations.
  • Greeted customers and provided information about the game room.
  • Assisted customers in selecting appropriate games for their age and skill level.
  • Demonstrated how to properly use the gaming equipment.
  • Enforced rules and regulations of the game room.
  • Cleaned, sanitized, and maintained gaming equipment on a daily basis.
  • Organized and stocked supplies used in the game room.
  • Verified that all gaming machines were operational before opening hours.
  • Conducted regular inspections of gaming machines to identify any malfunctions or damage.
  • Performed minor repairs on gaming machines when needed.
  • Resolved customer complaints in a professional manner.
  • Provided assistance with setting up special events within the game room.
  • Served as cashier for game room purchases including tokens and prizes.
  • Kept track of inventory levels throughout the day to ensure adequate supply was available at all times.
  • Trained new staff members on proper use of gaming equipment and policies and procedures related to operating the game room.
  • Managed game room floor operations, assisting guests with arcade equipment.
  • Performed daily upkeep and cleaning of game room components.

Store Manager

Journeys Kidz
Albany, NY
05.2018 - 11.2018
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Store Manager

Underground by Journeys
Albany, NY
05.2017 - 05.2018
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Assistant Manager

Famous Footwear
Rochester , New Hampshire
12.2015 - 05.2017
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated regularly with customers to gain insights into their needs.
  • Inspected and verified incoming orders to ensure accuracy of shipments.
  • Communicated with customers regarding the status of their orders, delivery times, or any special requests they may have had.

Associate/Key Holder

Shoe Dept. Encore
Rochester , New Hampshire
11.2010 - 12.2015
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Assisted customers with product selection and resolving complaints.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted in general housekeeping to maintain store image.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.

Education

High School Diploma -

Bow High School
Bow, NH
06-2013

Skills

  • Partnership Building
  • Revenue Generation
  • Shift Scheduling
  • Report Generation
  • Competitor Monitoring
  • Budget Administration

Affiliations

  • Reading
  • Hiking
  • Spending time with family
  • Going to concerts

References

References available upon request.

Timeline

Store Manager

Journeys Kidz
04.2023 - Current

Fulfillment Associate

Target
03.2022 - 04.2023

Fulfillment Associate

Target
06.2019 - 03.2022

Gameroom Attendant

Sparetime Entertainment
11.2018 - 06.2019

Store Manager

Journeys Kidz
05.2018 - 11.2018

Store Manager

Underground by Journeys
05.2017 - 05.2018

Assistant Manager

Famous Footwear
12.2015 - 05.2017

Associate/Key Holder

Shoe Dept. Encore
11.2010 - 12.2015

High School Diploma -

Bow High School
Ashley Lajoie