Ashley Lara
Customer Care Representative
Riverside,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Traffic. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Lineage Logistics - Cold
Mira Loma, CA
05.2022 - Current
- Responded to customer needs through Salesforce emails
- Released holds for customers when needed
- created PO's for customers
- pulled charges for assigned customers
- ran daily reports for cuts
- assisted with printing schedule for the next day
Traffic Clerk
Lineage Logistics - Cold
Mira Loma, CA
07.2021 - 05.2022
- Checked in drivers when delivering product
- checked in drivers when picking up a load
- Processed paperwork for loads going out in a timely manner
- checked out drivers when the delivery was complete
- received product when warehouse offloaded product
- took payments from drivers when carriers needed to give payments
- entered data into WMS
Warehouse Packer
Amazon
Eastvale, CA
06.2020 - 04.2021
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
Clerk
On Time Staffing
Mira Loma, CA
09.2019 - 11.2019
- Reviewed order data to verify transactions and shipping dates.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
High School Diploma -
Jurupa Valley High School
05.2008
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Order Checking
- Document Preparation
- Basic Math Skills
- Data Documentation
Timeline
Customer Care Representative
Lineage Logistics - Cold
05.2022 - Current
Traffic Clerk
Lineage Logistics - Cold
07.2021 - 05.2022
Warehouse Packer
Amazon
06.2020 - 04.2021
Clerk
On Time Staffing
09.2019 - 11.2019
High School Diploma -
Jurupa Valley High School
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