Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Onofrio

Phoenix,AZ

Summary

Over 27 years of Customer service experience. , High volume inbound call center, Sales, POS Approvals and Declines. Successful Customer Care with 27 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

One Guard Home Warranties
Phoenix , AZ
04.2015 - Current
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Education

High School Diploma -

Chaparral High School
Scottsdale, AZ

Equine Studies

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

Skills

  • Calm and Professional Under Pressure
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Understanding Customer Needs
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Customer Retention Strategies
  • Call Volume and Quality Metrics
  • Strong Analytical and Problem Solving Skills
  • Inbound and Outbound Calling
  • Time Management
  • Complex Product Knowledge
  • Patient and Empathetic
  • LiveChat Messaging
  • Membership Inquiries and Renewals
  • Computer Proficiency
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity

Timeline

Customer Care Representative

One Guard Home Warranties
04.2015 - Current

High School Diploma -

Chaparral High School

Equine Studies

Maricopa Community Colleges - Scottsdale Community College

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Michele Onofrio