Hi, I’m
Ashley La Rue
Goodlettsville,TN
It is never too late to be what you might have been.
George Eliot
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
years of professional experience
Work History
UnitedHealthcareMinneota, MN
Supervisor of Operations
01.2021 - 03.2024
Job overview
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Assisted in strategic planning efforts within organization by providing valuable insights based on experience leading teams within similar industries.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were good fit for company culture and possessed necessary skills for success on job.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across organization.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Acted as liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Adapted quickly to changing business needs, ensuring operations team was always prepared for any shifts in demand or industry trends.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed bi-weekly payroll for 20+ employees.
OptumRemote
Team Lead Business Analyst
06.2019 - 01.2021
Job overview
- Developed data mining algorithms to identify and classify patterns in data.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Surveyed clients to ascertain requirements and expectations for product.
- Streamlined project management process by implementing Agile methodologies, resulting in more efficient and effective projects.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created detailed project plans outlining milestones, resource allocation, and timelines, promoting transparency across all levels of organization.
- Drafted reports on company metrics to assess successes and account for deficiencies.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided expert advice on industry best practices during critical decision-making phases of projects.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Organized and detail-oriented with strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced environment.
- Paid attention to detail while completing assignments.
OptumBrentwood, TN
Chart Retrieval Repersentative
07.2018 - 06.2019
Job overview
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed inventory to provide customers with access to products in high demand.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Make minimum of 40 outbound calls to medical physicians groups and hospitals to obtain patient
- Process payments for medical records
- Research providers, hospitals, and medical groups in various systems to obtain contact and addresses information where provider practices
- Worked with Medicare, Medicaid, ACA, Heidis, HIH's and more
- Adhere to metrics, company and legal guidelines
Education
Elite Medical CodingRemote
No Degree from CPT Medical Coding
01.2021
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Medical Assistant
04.2014
Zephyrhills High SchoolZephyrhills
High School Diploma
05.2011
Skills
- Administrative Management
- Schedule Coordination
- Goal Setting
- Inventory Management
- Leadership Skills
- Compensation and Benefits
- Dental Coverage
- Data retrieval systems
- Customer Service
- Microsoft Office
- Customer Service Management
- Performance Management
- Cross-Functional Collaboration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home optionPersonal development programsTimeline
Supervisor of Operations
UnitedHealthcare
01.2021 - 03.2024
Team Lead Business Analyst
Optum
06.2019 - 01.2021
Chart Retrieval Repersentative
Optum
07.2018 - 06.2019
Elite Medical Coding
No Degree from CPT Medical Coding
Ultimate Medical Academy - Clearwater
Associate of Science from Medical Assistant
Zephyrhills High School
High School Diploma