Ashley Laureano
Tampa,FL
Summary
Efficient Office Worker recognized for high productivity and ability to complete tasks swiftly. Skilled in document management, data entry, and scheduling, ensuring smooth office operations. Excel at communication, organization, and problem-solving, contributing to team success through clear interactions and systematic approaches.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Worker
Premier Cardiology
Wesley Chapel, FL
06.2023 - 06.2024
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed front desk operations including scheduling appointments, collecting payments.
- Assisted with registration process by verifying demographic information and collecting payments.
- Received payment and posted to appropriate customer accounts.
- Reviewed accounts to determine payment plan compliance.
Office Worker
Florida Medical Clinic Orthopaedics
Wesley Chapel, Florida
06.2020 - 08.2023
- Trained staff members to perform work activities and use computer applications.
- Assisted with scheduling of appointments for patients.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Followed up on past due accounts by phone or email to collect payments.
- Called clients to negotiate payment plans, discuss outstanding balances, and collect payments.
- Contacted customers via telephone, email, or mail in order to collect payments owed.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
CNA
Advent Health Wesley Chapel
Wesley Chapel, Florida
06.2017 - 06.2021
- Assisted physicians during medical examinations and treatments.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Adhered to all safety and infection control precautions and regulations.
- Provided emotional support during difficult times for both patients and their families.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-2017
Associate of Science - Nursing
Hillsborough Community College
Tampa, FLSkills
- Report preparation
- Scheduling and planning
- Medical collections expertise
- Billing and collections
- Letter preparation
- Patient relations
- Documentation
- Medical terminology
Accomplishments
- Team Lead
- 3.8 GPA
Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
Office Worker
Premier Cardiology
06.2023 - 06.2024
Office Worker
Florida Medical Clinic Orthopaedics
06.2020 - 08.2023
CNA
Advent Health Wesley Chapel
06.2017 - 06.2021
High School Diploma -
Zephyrhills High School
Associate of Science - Nursing
Hillsborough Community College
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