Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Ashley Laureano

Tampa,FL

Summary

Efficient Office Worker recognized for high productivity and ability to complete tasks swiftly. Skilled in document management, data entry, and scheduling, ensuring smooth office operations. Excel at communication, organization, and problem-solving, contributing to team success through clear interactions and systematic approaches.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Worker

Premier Cardiology
Wesley Chapel, FL
06.2023 - 06.2024
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Assisted with registration process by verifying demographic information and collecting payments.
  • Received payment and posted to appropriate customer accounts.
  • Reviewed accounts to determine payment plan compliance.

Office Worker

Florida Medical Clinic Orthopaedics
Wesley Chapel, Florida
06.2020 - 08.2023
  • Trained staff members to perform work activities and use computer applications.
  • Assisted with scheduling of appointments for patients.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Followed up on past due accounts by phone or email to collect payments.
  • Called clients to negotiate payment plans, discuss outstanding balances, and collect payments.
  • Contacted customers via telephone, email, or mail in order to collect payments owed.
  • Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.

CNA

Advent Health Wesley Chapel
Wesley Chapel, Florida
06.2017 - 06.2021
  • Assisted physicians during medical examinations and treatments.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Adhered to all safety and infection control precautions and regulations.
  • Provided emotional support during difficult times for both patients and their families.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
05-2017

Associate of Science - Nursing

Hillsborough Community College
Tampa, FL

Skills

  • Report preparation
  • Scheduling and planning
  • Medical collections expertise
  • Billing and collections
  • Letter preparation
  • Patient relations
  • Documentation
  • Medical terminology

Accomplishments

  • Team Lead
  • 3.8 GPA

Certification

  • Certified Nursing Assistant

References

References available upon request.

Timeline

Office Worker

Premier Cardiology
06.2023 - 06.2024

Office Worker

Florida Medical Clinic Orthopaedics
06.2020 - 08.2023

CNA

Advent Health Wesley Chapel
06.2017 - 06.2021

High School Diploma -

Zephyrhills High School

Associate of Science - Nursing

Hillsborough Community College

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Ashley Laureano