Ashley Lehman
Nampa,ID
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
16
16
years of professional experience
Work History
Lead Teller
Keybank
12.2022 - 07.2023
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Client Relationship Consultant
US Bank National Association
11.2017 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Manager/Server/Bartender
Mccall Brewing Company
09.2007 - 06.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Reconciled books.
Teller
US Bank National Association
06.2008 - 10.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
Education
Mccall-Donnelly High School
Mccall, IDSkills
- Product and Service Knowledge
- Till Counting
- Privacy and Confidentiality
- Suggestive Selling
- Customer Service
- Cross-Selling and Partner Referrals
- New Account Setup
- Pleasant and Personable
Timeline
Lead Teller
Keybank
12.2022 - 07.2023
Client Relationship Consultant
US Bank National Association
11.2017 - 12.2022
Teller
US Bank National Association
06.2008 - 10.2013
Manager/Server/Bartender
Mccall Brewing Company
09.2007 - 06.2017
Mccall-Donnelly High School